Appian Developer - BPM

Brief Job Description :

Key Responsibilities :

- L1 Support - Monitor systems, handle routine issues, job failures, perform first-level triage

- L2 Support - Detailed troubleshooting, bug identification, environment support, workflow fixes

- L3 Support - Deep-dive technical analysis, architecture-level guidance, complex integrations

- Manage and support application deployments, version upgrades, and infrastructure components.

- Provide production support, resolve issues, and meet defined SLAs.

- Collaborate with stakeholders for requirement gathering and ensure alignment with business goals.

- Conduct workflow design and optimization using Appian BPM.

- Troubleshoot and support templates and integrations.

- Support integration components using APIGEE and Oracle Integration Cloud (OIC).

- Analyze data and provide a resolution to business query on data.

- Work closely with microservices architecture, understand DevOps pipelines.

- Maintain traceability and transparency through tools such as JIRA

- Collaborate with application owners and IT teams to identify enhancements or fixes.

- Communicate with business users to understand issues and deliver support effectively.

Technical Expertise Required :

- SQL Server database management and support

- Core and Advanced Java

- JIRA

- Data Analysis

- Experience in UAE banking domain is a strong advantage

Soft Skills :

- Excellent verbal and written communication

- Ability to work under pressure and manage multiple stakeholders

- Proactive and customer-focused attitude