Appglide - Network Operations Center Support Engineer - VoIP

Job Summary :

We are seeking a skilled and proactive NOC Engineer to join our Network Operations Center team.

The ideal candidate will have hands-on experience with Asterisk, VoIP, Linux systems, and networking, along with a strong understanding of SIP and telephony protocols.

This role requires a problem-solver with a collaborative mindset and a passion for optimizing system performance.

Key Responsibilities :

- Operate and expand SIP proxies (e.g., Kamailio/OpenSIPS).

- Design and implement feature enhancements in telephony platforms.

- Provide Level 3 technical support, including advanced troubleshooting and triage.

- Monitor telephony traffic for performance issues and anomalies.

- Respond promptly to system alerts to maintain high availability and reliability.

- Build and maintain QA, monitoring, alerting, and logging tools.

- Collaborate with internal teams on system maintenance and deployments.

Required Skills :

- Proficient in Linux distributions such as Ubuntu, CentOS, or Debian.

- Strong understanding of TCP/IP, SIP, NAT, PAT, and firewall configurations.

- Experience with package management tools (e.g., yum, apt).

- Proficiency in scripting languages : Bash, Perl, PHP, Python.

- Experience working with MySQL and MongoDB databases.

- Familiarity with Asterisk AGI, AMI, ARI, and IPPBX/EPABX systems.

Good to Have Skills :

- Hands-on experience with VoIP gateways/SBCs like OpenSIPS and Kamailio.

- Familiarity with telephony monitoring, alerting, and logging tools.

- Understanding of call routing, rating, and billing systems.

- Knowledge of open-source telecom technologies and AI/ML applications.

- Experience developing and deploying custom PBX solutions