Apparel Group - IT Support Engineer - Ticketing System

Duties/Areas of Responsibility :

- Handle Tier 1 help desk escalations through tickets or phone.

- Follow up on outstanding requests and ensure timely resolution.

- Logging customer/employee queries and analyzing call logs to spot trends and underlying issues.

- Escalating IT issues to Level 2 support as and when required.

- Installation and configuration of Software/Hardware.

Skill Set :

- Basic knowledge of Programming languages/Database Management Systems.

- Knowledge of Ticketing system

- Experience in Point-of-Sale systems a plus.

- Strong verbal and written communication skills

- Excellent problem-solving and analytical skills

Preferred Qualifications :

- Experience working as an IT help desk technician or in a similar customer support role

Others :