About the Role :

We are looking for a QA Engineer who can take ownership of end-to-end quality testing across our Platform and Agent App. The ideal candidate should have strong debugging and analytical skills with hands-on experience in mobile application and API testing.

Key Responsibilities :

- Perform end-to-end testing of new features across the Platform and Agent App.

- Conduct functional, regression, integration, and API testing.

- Test critical agent journeys including login, availability, call assignment, call routing, call transfer, missed calls, notifications, payouts, and incentives.

- Validate admin/platform workflows, configurations, dashboards, and agent-management flows.

- Test different agent states, user roles, permissions, edge cases, and failure scenarios.

- Reproduce production issues and collaborate with Product and Engineering teams for debugging and resolution.

- Create and maintain test cases, regression suites, release checklists, and defect reports.

- Validate backend events, API responses, and system behaviour wherever required.

- Ensure feature quality before production releases and perform post-release validation when required.

Requirements :

- 3 - 5 years of experience in Software/QA Testing.

- Strong hands-on experience with Mobile App Testing and API Testing.

- Good understanding of functional, regression, integration, and end-to-end testing.

- Experience with API testing tools such as Postman.

- Strong debugging, analytical, and problem-solving skills.

- Ability to identify, document, and reproduce complex bugs.

- Experience working closely with Product and Engineering teams in an agile environment.

- Experience testing real-time workflows such as calling, routing, telephony, agent systems, or similar platforms would be a strong advantage.

Key Skills Required :

- Strong Mobile App & API Testing

- SQL & basic DB debugging

- Logs & network debugging

- Regression & Integration Testing

- Experience testing real-time calling, routing & notification workflows

- Strong debugging & analytical skills