Description :

As a Technical Product Manager - Integrations, you will drive the strategy, execution, and optimization of third-party integrations at Anchanto.

This role requires a deep understanding of functional and technical aspects of integrations (Marketplaces, Carriers, Accounting, Robotics, and Automation) and the ability to work cross-functionally with engineering, business teams, and external partners.

You will play a key role in defining the product roadmap, ensuring smooth execution, and maintaining high-quality documentation and training resources for internal and external stakeholders.

Key Responsibilities :

Integration Strategy & Execution :

- Lead functional and technical analysis of third-party integrations, ensuring seamless compatibility and scalability.

- Define and execute the integration roadmap, prioritizing based on business impact and technical feasibility.

- Collaborate with engineering teams to design robust APIs, webhooks, and middleware solutions for smooth integrations.

- Work closely with partners, marketplaces, and service providers to ensure seamless API consumption and data exchange.

- Evaluate and optimize integration performance based on uptime, latency, data accuracy, and customer feedback.

Measurement & Success Metrics :

- Establish clear success metrics for each integration, focusing on adoption, performance, and business impact.

- Implement a continuous measurement framework to track usage, data flow efficiency, and integration health.

- Collaborate with analytics teams to monitor key KPIs and drive data-driven improvements.

Requirement Definition & Stakeholder Collaboration :

- Define functional and non-functional requirements (NFRs) for integrations, covering security, compliance, and scalability.

- Act as the bridge between business, engineering, support, and third-party vendors to drive successful integration projects.

- Partner with DevOps, security, and compliance teams to ensure integrations meet industry standards.

Documentation & Knowledge Sharing :

- Own and maintain integration user guides, API documentation, and technical specs for internal and external teams.

- Create and publish release notes for integration updates, ensuring transparency and awareness across teams.

- Conduct internal training sessions and demos to educate stakeholders on integration capabilities and best practices.

- Develop FAQs, troubleshooting guides, and self-help documentation to streamline support processes.

Internal Collaboration & Tooling :

- Manage integration projects using JIRA, Aha!, Confluence, and other product management tools.

- Work with engineering and QA teams to track development progress, bug fixes, and enhancements.

- Support customer success teams by providing technical guidance on integration implementations.

Customer UAT & Issue Resolution :

- Support in customer User Acceptance Testing (UAT), ensuring integrations meet customer needs before deployment.

- Act as a point of contact for customer queries, debugging issues, and coordinating resolution with engineering teams.

- Implement proactive monitoring to identify and resolve integration failures before they impact users.

Required Skills & Experience :

- 5+ years of experience in Technical Product Management, API Integrations, or SaaS-based Platforms.

- Strong technical background with experience in APIs, Webhooks, Data Mapping, and Middleware Solutions.

- Experience working with eCommerce marketplaces, logistics carriers, accounting systems, or automation tools.

- Expertise in defining and executing integration roadmaps in a SaaS or enterprise environment.

- Strong analytical mindset with experience setting up success metrics and performance measurement.

- Ability to define and manage functional and non-functional requirements (NFRs), ensuring security, compliance, and scalability.

- Experience documenting API guides, release notes, FAQs, and self-service knowledge bases.

- Proficiency in JIRA, Aha!, Confluence, or similar product management tools.

- Excellent communication and stakeholder management skills, with the ability to train internal teams and conduct demos.

- Hands-on experience with API testing tools (Postman, Swagger), integration platforms (Mulesoft, Zapier, etc.), and data transformation processes is a plus.

Preferred Qualifications :

- 5+ Experience in eCommerce, logistics, supply chain, or B2B SaaS platforms.

- Knowledge of OAuth, REST, GraphQL, SAML, and messaging protocols like Kafka.

- Familiarity with cloud platforms (AWS, GCP, Azure) and microservices architecture.

- Certifications in Scrum/Agile methodologies is preferred.

- Advanced understanding of business process analysis.

- Expertise with APIs, XMLs and JSONs.

- Work with the latest and most in-demand technologies, concepts, and approaches, including DevOps, Microservices, IoT, and more.

- Hands-on experience with SOA, ESB, ETL tools and/or Data Integration products (Dell Boomi, Pervasive, Informatica, WebMethods, TIBCO, CastIron, Biztalk, .

- Ability to work effectively as part of a lean team and willing to take on responsibility.

- Strong analytical skills with proficiency in data analysis tools and techniques.

- Excellent communication and collaboration skills, with the ability to influence cross-functional teams and stakeholders.

- Detail-oriented with a strategic mindset and a passion for driving product innovation and growth.

- Application development experience with of Javascript, XML, XPath/XSLT, HTTP, Java, C#, C++, SQL is a plus.