AmpsTek - Techno-Functional Consultant - Workforce Management System

Job Description :

Role & Responsibilities :

Technical Development & Support :

- Utilize SQL and JavaScript for customizations, validations, data extraction, and automation.

- Work on integration touchpoints between WFS and other HR systems.

- Develop and maintain interfaces, reports, and data workflows related to Workforce Software.

- Troubleshoot and resolve technical or functional issues within the platform.

Functional Consulting & Client Interaction :

- Partner with HR, Payroll, and business teams to understand workforce management requirements.

- Translate business needs into functional specifications and technical design.

- Provide expert guidance on WFS features, best practices, and use-case optimization.

- Deliver demonstrations, user training, and documentation for business teams.

Analytics, Reporting & Process Improvement :

- Build and support Workforce Analytics dashboards and reports.

- Perform data validation, reconciliation, and analysis to support decision-making.

- Identify process gaps and propose improvement initiatives for WFM processes.

Testing, Deployment & Support :

- Create test scripts and perform unit, integration, and user acceptance testing (UAT).

- Support production deployments and post-go-live issue resolution.

- Ensure timely updates, patches, and release management activities.

Qualifications & Requirements :

Education : Bachelors degree in Computer Science, Information Technology, Engineering, or a related field (preferred).

Experience :

- 3- 6 years of hands-on experience as a Techno-Functional Consultant in Workforce Management systems.

- Strong experience with Workforce Software (ADP Workforce Now) products.

Technical Skills :

- Proficiency in SQL, JavaScript, and technical components of Workforce Software.

- Hands-on experience in configuring Time & Attendance, Absence, Scheduling, Pay Codes, Accruals, and related policies.

- Experience with interfaces, data mapping, and HR integrations.

- Solid understanding of HR processes, Time & Attendance workflows, and workforce management operations.

- Experience in HR Service Delivery, HR Transformation, or HR Shared Services preferred.

Certifications :

WFS Certification (Configuration / Integration Specialist or above) is highly desirable.

Soft Skills :

- Strong analytical and problem-solving skills.

- Excellent written and verbal communication skills.

- Strong interpersonal skills with the ability to work across teams and levels