AmpsTek - ServiceNow Lead

Job Role : Lead Service Now (8+ Years).

Location : India (Remote).

Position : Full time

Job Description :

Leads ServiceNow administration across modules like ITSM, HRSD, and FSM. Coordinates platform transitions, automations, stakeholder alignment, and metrics reporting.

Tools : ITSM, HRSD, Workplace Service Delivery, Field Service, Flow Designer, EC Pro.

Key Responsibilities :

- Design and optimize catalog items, forms, and access roles.

- Partner with HR, Facilities, and IT on cross-functional workflows.

- Identify automation gaps and streamline service delivery.

- Track module usage, ticket SLAs, and workflow effectiveness.

- Ensure platform readiness for audits and stakeholder updates.

- Liaise with vendors for support and roadmap planning.

Qualifications :

- Deep knowledge of ServiceNow Flow Designer, business rules, client/server scripts, and ACLs.

- Proficient in creating and managing catalog items, approval workflows, dynamic forms, and SLAs.

- Experience integrating ServiceNow with third-party systems (i.e., identity platforms, facilities systems).

- Skilled in metrics setup : ticket volumes, deflection rates, module usage, and SLA performance.

- Demonstrated experience leading ServiceNow instance upgrades, patch management, and clone processes.

- Familiarity with domain separation, scoped apps, data import/export sets, and UI policies.

- Strong in stakeholder engagement : collaborating with HR, IT, and Facilities to define and streamline service workflows.

- Proven track record in preparing for audits, managing compliance documentation, and training L1/L2 teams.