Job Description :

We are looking for an experienced Salesforce FSL Developer with strong hands-on expertise in Salesforce Service Cloud and Field Service Lightning. The role involves designing, developing, and implementing scalable FSL solutions, customising field service processes, building integrations, and supporting end-to-end delivery.

Responsibilities :

- Design, develop, and implement scalable Salesforce FSL solutions using Apex, Lightning Web Components (LWC), SOQL, SOSL, and JavaScript.

- Configure and customise FSL processes, including Work Orders, Service Appointments, Service Resources, Service Territories, scheduling, and dispatching.

- Work on Service Cloud and FSL capabilities, including Dispatcher Console and mobile workforce solutions.

- Collaborate with functional teams to understand business requirements and translate them into technical designs and solutions.

- Develop and maintain integrations with external systems using REST and SOAP APIs.

- Participate in code reviews, design discussions, and architecture validation, ensuring adherence to Salesforce development best practices.

- Perform testing, debugging, and performance optimisation to ensure high-quality deliverables.

- Support deployments, release management, and production issue resolution using Git, Azure DevOps, and related deployment processes.

- Provide technical guidance to junior developers and contribute to Agile ceremonies and continuous improvement initiatives.

Requirements :

- 5 - 8 years of overall Salesforce development experience, with at least 5 years of hands-on Salesforce experience.

- Minimum 2 years of hands-on development experience in Salesforce Field Service Lightning (FSL).

- Strong experience with Salesforce Service Cloud and FSL implementation, configuration, and customisation.

- Hands-on expertise in Apex, LWC, SOQL, SOSL, and JavaScript.

- Good understanding of FSL data models and processes, including Work Orders, Service Appointments, Service Resources, Service Territories, Dispatcher Console, scheduling, and dispatching.

- Experience with REST/SOAP integrations, Salesforce security, performance optimisation, and code quality best practices.

- Working knowledge of Git, Azure DevOps, and Salesforce deployment and release processes.

- Experience working with European clients; exposure to French clients would be an advantage.

- Retail domain experience is preferred.

- Salesforce Platform Developer I certification is expected; Salesforce Field Service Consultant certification is preferred.