Senior IFS Cloud & PSO Expert

As Senior IFS Cloud & PSO Expert you will become a member of the Servicing Solutions department within IT Solutions and more specifically in the Customer data & Workforce Solutions (CDWS) chapter, responsible for Customer data, Workforce management & diagnostics capabilities within Proximus.

Responsibilities

- You are responsible for translating the IT and business needs into functional specifications and design, always with the goal to have a robust, cost-effective and efficient solution within the boundaries of the workforce management platform (in this case IFS Cloud & PSO).

- You are able to work in an agile development process and adjust where necessary.

- You provide clear and structured documentation to the users as well as to the developers, testers and the operational team.

- You are able to actively participate in the validation of the delivered solution and can efficiently describe, report and monitor possible issues.

- You supervise the implementation of the requirements until the solution is rolled out in the production environment.

- You are the first point of contact for users and are able to independently understand, analyse and resolve complaints.

Skills

- You are able to assess, plan and organize your work with the right priorities.

- You have experience in an operational IT environment, are stress resistant, flexible and customer oriented.

- You can communicate well in English (+ Dutch or French) and can adapt your communication to the target group such as developers, users, management.

- You are able to provide understandable user-oriented documentation (e. FAQ's, training kits, .) but can also produce technical procedures and troubleshooting guides easily.

- You proactively take initiatives to improve user experience and support efficiency and look for potential technical optimizations in the domain.

Required Technical Skills & Experience :

- IFS Cloud SLM & PSO Configuration: Proven expertise in configuring and managing IFS Service Lifecycle Management (SLM) and Planning & Scheduling Optimization (PSO) in cloud environments.

- Workforce Management Applications: Deep functional knowledge of workforce management tools and platforms.

- Agile Methodologies: Hands-on experience working in Agile/Scrum teams and iterative development cycles.

- Strong background in operational IT environments, including incident management, change control, and production support.

- Experience with AWS, Microsoft Azure, or Google Cloud Platform (GCP), especially in deploying or integrating enterprise SaaS applications like IFS Cloud.

- Knowledge of cloud security and compliance standards

- Hands-on experience with relational databases like Oracle DB, MS SQL Server, or PostgreSQL

Profile :

- Working in an agile environment is nothing new for you.

- You have extensive technical IT knowledge. Experience in complex environments is a plus.

- Functional knowledge of workforce management applications is a must.

- Experience with the configuration of the IFS SLM (Service Lifecycle Management) + PSO (Planning & Scheduling Optimization) software in the cloud is a necessity.