Amazon Connect Integration Testing Engineer

Responsibilities :

- Test Amazon Connect flows, Lex bot interactions, and ServiceNow integrations to ensure performance and compliance.

- Develop and execute comprehensive test plans for the new IVR, covering all call flows, branching logic, and error paths.

- Verify that call attributes are correctly set and passed through the system to enable accurate call routing and tagging.

- Validate Lambda integrations with ServiceNow.

- Set up and monitor audit logs and metrics (e. g., using CloudWatch) to verify system performance and troubleshoot issues.

- Verify GDPR-compliant call recording, tagging, and storage.

- Conduct end-to-end call simulations across scenarios and languages.

- Prepare test cases, bug reports, and validation logs.

- Support go-live and post-deployment testing.

Requirements :

- Hands-on testing experience with Amazon Connect IVR and Lex.

- Knowledge of AWS Lambda, S3 and EventBridge, and CloudWatch.

- Familiarity with ServiceNow Voice CSM.

- Strong understanding of call center testing methodologies.

- Good documentation and reporting skills.