Amazon Connect Developer

Responsibilities :

- Working in tandem with engineering team to identify & implement the most optimal cloud-based solutions.

- Managing cloud environments in accordance with company security guidelines.

- Ability to communicate with clients on a business level and translate their needs into technical solutions

- Managing software evaluations for cloud migrations for customer service channels

- Employing exceptional problem-solving skills, with the ability to see and resolve issues before escalations.

- Experience collaborating across multiple functional and/or technical teams to deliver an Agile-based project

- Setting up pilots and POC for solution evaluations and further migration to production

- Providing digital experience, business automation solutions using AI/Client as well as contact center technologies

Basic Qualifications :

- Experienced IVR developer with 3+ years of relevant experience in Amazon connect

- Should have experience building both contact and chat flows in AWS connect

- 5 years of IT Experience in customer service technologies including contact center cloud-

based products, solution design and implementation.

- Experience building integrations across WFM, CRM (Salesforce, ServiceNow, Zendesk), Unified

Communications,

- Working knowledge of popular communications protocols and APIs such as WebRTC and SIP

- 1+ years of customer-facing experience, preferably in the enterprise space

- Experience developing solutions and passion for getting hands dirty with code/scripting

preferably in python and good to have knowledge in any of these programming languages

Node.js, Java, .NET)

- Having knowledge in other IVR such as Genesys, Avaya etc. and the migration to Amazon

connect is an added advantage

Required Skills :

Integration, Call Center Routing, AWS, Lambda, Step Functions, LEX, Polly, Transcribe, S3, Dynamo, Athena, Kinesis, Cloud Watch, Cloud Forma, Contact Lens. Amazon Q, Bedrock.

Preferred Qualifications :

- Contact Centre knowledge and experience, including understanding of call flows, routing and queues, contact centre reporting and management.