Role Summary :

Design, support, and troubleshoot Alkamis cloud, corporate, and customer network environments. Own complex network issues end-to-end and ensure smooth operation of a growing cloud-first infrastructure.

Key Responsibilities :

- Provide network support across cloud, corporate, and customer environments

- Troubleshoot complex network issues using logs, packet captures, and analysis tools

- Install, configure, and maintain firewalls, routers, switches, and load balancers

- Perform upgrades, patching, compliance tasks, and system maintenance

- Monitor network performance and maintain troubleshooting tools

- Create and maintain network diagrams, documentation, and KB articles

- Mentor junior engineers and participate in on-call rotations

Required Skills & Experience :

- 5+ years hands-on network design, configuration, and troubleshooting

- CCNP or equivalent certification

- AWS Cloud Practitioner or higher

- 1-2 years of network automation/programming experience

- Strong expertise in load balancers, firewalls, and VPN technologies

- Excellent customer support, communication, and problem-solving skills

Preferred :

- Experience architecting complex network infrastructures

- Advanced AWS certifications

- 5+ years supporting AWS or Microsoft technologies

- 3-5 years Linux experience

About Alkami :

Alkami is a U.S. based digital banking innovator with 15+ years of expertise. Our cloud - native Digital Sales & Service Platform (DSSP) powers 300+ financial institutions and 22M+ users. With our India hub expanding in Gurugram, we are building the future of AI driven engineering, anticipatory banking, and cloud native modernization.