About the job :

Experience :

- 5 - 8 years of overall IT experience with minimum 3 - 5 years in ServiceNow development and integrations.

- Proven hands-on experience with ServiceNow Integration Hub, REST/SOAP APIs, and MID Server.

- Strong experience with at least 3 - 4 enterprise system integrations (SAP, Salesforce, Workday, Azure AD, AWS, etc.).

- Experience with ITSM module integrations (Incident, Problem, Change, CMDB, Service Catalog).

- Demonstrated expertise in scripting and automation within ServiceNow platform.

Technical Skills :

ServiceNow Integration Technologies :

- REST APIs, SOAP Web Services, Scripted REST APIs.

- Integration Hub (Spokes, Actions, Flows).

- MID Server installation, configuration, and management.

- Import Sets, Transform Maps, Data Sources.

- Outbound REST/SOAP Messages.

- Event Management and Alert Management.

- OAuth 2.0, JWT, Basic Auth, API Key authentication.

- Connection Aliases and Credential Management.

ServiceNow Platform :

- Business Rules, Script Includes, Client Scripts.

- Flow Designer and Workflow Engine.

- Glide API (GlideRecord, GlideAjax, GlideSystem, GlideUser).

- Update Sets and deployment management.

- ATF (Automated Test Framework).

- Service Portal and UI Builder (basic).

- CMDB and Discovery basics.

Enterprise Systems & Protocols :

- SAP, Salesforce, Workday, Azure AD, Okta.

- JIRA, GitHub, Jenkins, Azure DevOps.

- Splunk, Dynatrace, PagerDuty, AppDynamics.

- LDAP, Active Directory, SSO/SAML.

- Message queues (Kafka, RabbitMQ, Azure Service Bus).

- XML, JSON, YAML data formats.

Programming & Scripting :

- JavaScript (advanced - primary ServiceNow scripting language).

- Python (for middleware and automation scripts).

- PowerShell (for Windows-based integrations).

- SQL (for data validation and transformation).

- HTML/CSS (for Service Portal integrations).

Cloud & Infrastructure :

- Azure (API Management, Logic Apps, Service Bus).

- AWS (API Gateway, Lambda, SQS).

- Docker basics for MID Server containerization.

- Networking fundamentals (DNS, firewall, proxy configuration).

Preferred Qualifications :

- Experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management).

- Knowledge of ServiceNow SecOps (Security Incident Response, Vulnerability Response).

- Familiarity with GraphQL APIs and modern API gateway technologies.

- Experience with iPaaS platforms (MuleSoft, Dell Boomi, Azure Integration Services, Informatica).

- Understanding of microservices architecture and API-first design principles.

- Exposure to AI/ML integrations and Now Assist capabilities.

- Knowledge of ITIL framework and ITSM best practices.

- Experience with ServiceNow App Engine and scoped application development.

Certifications (Required/Preferred) :

Required :

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Application Developer (CAD).

Preferred :

- ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM).

- ServiceNow Micro-Certification - Integration Hub.

- ServiceNow Micro-Certification - Flow Designer.

- Microsoft Azure / AWS Associate Certification.

- ITIL Foundation Certification.