Akshayakalpa - Senior Product Manager - Enterprise Apps

About Organisation :

Akshayakalpa is a farmer-first, organic dairy and clean-food company.

We pair science-led quality with transparent sourcing to deliver everyday staplesmilk, ghee, yogurt, cold-pressed coconut oil through a subscription-led model and a pan-India e-commerce footprint.

Our mission : make honest, sustainable food simple for every household.

Role Summary :

Own the end-to-end product lifecycle for our Customer App (Flutter) and key enterprise applications (Java/React, PHP, internal tools).

Youll convert business goals into clear product roadmaps, write crisp PRDs/requirement definitions, align engineering & design, and land high-quality releases.

Youll also lead integrations with external partners (e.g., Razorpay, Mojro, WhatsApp/CPaaS, MoEngage) to deliver seamless customer and operations experiences.

Responsibilities :

- Define quarterly roadmaps for : Customer App (order flows, wallet/autopay, learning platform, user engagement), website, e-shop, and internal ops tools (catalog, delivery ops, CRM).

- Define and measure product metrics that help improve customer experience and bring value to the company

- Write PRDs with problem statement, success metrics, user journeys, edge cases, acceptance criteria, analytics events, and roll-out plan.

- Run backlog, sprint planning, and release notes; keep work decomposed into thin vertical slices.

- Drive UAT with test cases for happy paths, failures, retries, and reconciliations (e.g., payment/refund, delivery exceptions).

- Provide flow maps/wireframes and content requirements to the UX designer; uphold usability, accessibility, and performance budgets.

- Validate with quick prototypes and usability tests; iterate to reduce friction (order flow, checkout, subscription setup, autopay mandate, etc.

- Own partner integrations end-to-end : payment gateways, last-mile (e.g. Razorpay, Mojro WhatsApp/CPaaS, MoEngage).

- Document flows, callback/webhook handling, reconciliation files, SLAs, and incident playbooks with vendors.

- Define analytics events/attributes (app + server) and dashboards with Data/CRM.

- Run A/B tests (e.g., Auto Recharge copy/placement) and ship what wins.

- Work closely with CX, Ops, Marketing/CRM, Finance, and Legal; maintain RACI, timelines, and risk logs.

- Communicate crisplyweekly product updates, go/no-go calls, and post-release RCAs.

What success looks like (612 months) :

- Lead Conversion Rate ?, CAC ?, Subscription rate ?, Autopay enable rate ? Value Added Products Adoption ?.

- Reliable integrations : refunds and delivery statuses reconcile daily with zero leakage, CRM automation.

- Clear product documentation : PRDs, sprint delivery rate due to requirements, and analytics specs live and up to date.

Qualifications :

- 6 to 10 years in Product Management, with at least 3 years owning consumer apps or transactional flows at a D2C/consumer-internet company.

- Shipped features across checkout/payments, subscriptions/autopay, or logistics/last-mile.

- Strong PRD and systems thinking; comfortable with flow charts, API/webhook diagrams, error taxonomies, rate limits, idempotency, and reconciliation concepts.

- Hands-on with analytics (GA4/Apache Superset) and lifecycle tools (MoEngage or similar).

- Excellent collaboration with engineering & design; crisp written communication.

Bonus (nice to have) :

- Experience with Flutter (app) and Java/React (internal tools) environments.

- Payments domain (UPI Autopay, mandates, refunds), and/or logistics orchestration (slots, routing, SLAs).

- Familiarity with CRM Automation using AI Chatbots