About AiSensy :

AiSensy is a WhatsApp-based Marketing & Engagement platform helping businesses drive revenue through powerful customer engagement on WhatsApp.

Were trusted by 120,000+ businesses and work with top brands like Adani, Delhi Transport Corporation, PhysicsWallah, Yakult, Godrej, Vivo, Wipro, Asian Paints, and India Today Group.

With ?400 Crores+ in WhatsApp-driven engagement annually, our platform enables businesses to drive 2580% of their total revenue via WhatsApp.

Backed by Marsshot.vc, Bluelotus.vc, and 50+ angel investors, AiSensy is on a mission to redefine business-to-customer communication.

Join us in building the future of business engagement.

Role Breakdown :

Process & Delivery :

- Implement and manage a lightweight Agile framework (Scrum/Kanban hybrid) with a consistent bi-weekly release cycle.

- Facilitate backlog grooming, sprint planning, daily stand-ups, retrospectives, and capacity planning.

- Clearly communicate sprint goals, maintain burn-up dashboards, and define comprehensive Definitions of Done.

- Establish structures and processes that maximize speed, agility, and quality in development.

Technical & Hands-On Coding :

- Actively participate in hands-on development with the MERN (MongoDB, Express, React, Node.js) stack; review critical PRs, write code, debug, and solve technical bottlenecks.

- Lead architectural decisions emphasizing performance, scalability, security, and cost-efficiency.

- Champion "docs-as-code" (Markdown, Git) for structured documentation of systems, APIs, and operational run-books.

Team Scaling & Talent Development :

- Strategically scale the engineering team by identifying and hiring the right talent aligned with AiSensy's culture and growth trajectory.

- Mentor, groom, and coach team members, ensuring continuous skill enhancement and professional growth.

- Define clear hiring criteria, interview processes, and onboarding programs.

Quality & Reliability :

- Establish CI/CD practices, automated regression testing, and robust rollback mechanisms.

- Monitor and optimize engineering metrics (DORA : lead time, deployment frequency, change failure rate, MTTR).

- Drive incident root-cause analyses and integrate findings into ongoing development practices.

Your Profile :

- 5-8 years of engineering leadership experience in high-growth startups scaling from 10 to 30+ engineers.

- Extensive hands-on experience coding in JavaScript/TypeScript, Node.js, React, MongoDB.

- Demonstrated success in introducing CI/CD pipelines, docs-as-code practices, automated testing, and Agile methodologies.

- Proven ability to scale engineering teams effectively.

- Deep understanding and proactive management of engineering KPIs (commit vs. delivered, MTTR, etc.)

- Exceptional communication skillsable to clearly articulate complex technical concepts.

Bonus Points for :

- Familiarity with WhatsApp Business APIs, Kafka/RabbitMQ, or microservice/event-driven architectures.

- Experience with cloud infrastructures like AWS, Kubernetes, and Terraform.

- Contributions to tech communities through blogs, open-source projects, or speaking engagements.

Success Metrics (First 180 Days) :

- 30 Days : Defined and visible sprint processes, alignment on release cadence.

- 60 Days : Docs-as-code fully operational; 80% features documented pre-development.

- 90 Days : 95% sprint goal achievement, change-failure rate below 3%, minimal bug backlog, and structured team scaling underway.