Key Responsibilities :

- Design, develop, and deploy AI agents that improve customer service interactions and deliver enhanced user experiences.

- Collaborate with cross-functional teams to define, design, and implement innovative AI solutions tailored for customer care.

- Analyze and interpret complex datasets to train AI models, ensuring high accuracy and effectiveness in predictive capabilities.

- Continuously enhance machine learning algorithms and models based on user feedback and performance metrics.

- Stay up to date with the latest advancements in AI and ML technologies to ensure R Systems remains a leader in customer care solutions.

- Document and present technical findings to stakeholders and provide training to team members on AI agent functionalities.

Required Skills and Qualifications :

- Bachelor's or Master's degree in Computer Science, Data Science, AI/ML, or a related field.

- 7-9 years of experience in AI agent development or related roles, with a strong focus on customer care applications.

- Proficiency in programming languages such as Python, Java, or R, and familiarity with machine learning frameworks (e.g., TensorFlow, PyTorch, scikit-learn).

- Strong understanding of natural language processing (NLP) and deep learning concepts.

- Experience with cloud platforms (AWS, Azure, or Google Cloud) for deploying AI solutions.

- Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.

- Strong communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders.

- What We Offer:-

- An opportunity to work with a talented team on cutting-edge AI/ML projects.

- A dynamic work environment that encourages innovation and professional growth.

- Competitive salary and benefits package.

- Opportunities for continuous learning and development.

If you are an enthusiastic AI-ML Engineer looking to make a significant impact in the field of customer care, apply now. We look forward to hearing from you!