Job Summary :

As a Level 2 5 BSS engineer you will be managing BSS platform, applications and services.

You will be responsible for troubleshooting issues, configuration changes, as well as controlling access to the network.

Key Responsibilities :

- Manage the IOTA BSS platform, applications and services.

- Troubleshooting on BSS platform, applications like: Web Servers, Application Servers and Middleware applications (Kafka, JBoss, Tomcat), JSON, APIs (Rest, Soap), LDAP, Docker and Kubernetes.

- Give technical support to sales, marketing, project managers, and the customer, including pre-sales activities that can control and supervise the BSS platform implementation.

- Management and implementation of automation scripts.

- Verify and deploy new software releases.

- Verify and support the implementation of configuration changes.

- Analyze the risk and impact of a new service element integration or design change.

- Coordinate and work together with other teams such as L1 support, Engineering, etc.

- Provide remote support and troubleshooting for integration engineers, customer, and 3rd party.

- Create, review and update processes and procedures to implement new configuration or fix common issues.

- Actively participate and contribute to the problem management process when necessary.

- Cover 24x7 On-Call duty on request to support the L1 team.

- Coordinate, support and execute proactive and reactive maintenance activities to ensure that high quality services within agreed SLAs.

- Create and deliver reports and dashboards of KPIs.

Minimum Requirements :

Bachelor of Science in Telecommunication, Computer Information Systems, or equivalent with a minimum of 10 years of work experience.

Preferred Requirements :

- Intermediate knowledge of a choice (two or more would be nice) of techologies used in scalable cloud applications: Web Servers, Application Servers and Middleware applications (Kafka, JBoss, Tomcat), JSON, APIs (Rest, Soap), LDAP, Docker and Kubernetes.

- Intermediate Scripting knowledge (Python, Perl, Shell).

- Basic knowledge of SQL; Database programming would be nice.

- Basic knowledge of Linux.

- Knowledge of English spoken and written at a level sufficient to manage relationships with colleagues and corporate organizations with which it is connected.

- Enterprise platforms architecture and Java programming would be nice.

- Telecom architectures concepts and Networking knowledge would be nice.

- Good knowledge of Virtualization and cloud concepts and hands on experience with public cloud.

- Big Data and Artificial Intelligence / Machine Learning / Deep Learning concept.

- Availability to work on-call.

- Proficiency in English.