We are seeking a highly experienced and skilled Senior ServiceNow Service Portal & UI/UX Developer to join our team for a 6-month assignment. The successful candidate will play a critical role in designing, developing, and maintaining intuitive, responsive, and accessible user interfaces within the ServiceNow platform. This individual will be a key contributor in transforming user requirements into visually appealing and highly functional ServiceNow solutions, ensuring an exceptional user experience.

Responsibilities :

UI/UX Design & Development :

- Design, develop, and maintain responsive and accessible UI components within the ServiceNow platform using advanced HTML, CSS, and JavaScript.

- Leverage the ServiceNow Service Portal framework to create engaging and user-friendly interfaces.

- Customize and enhance ServiceNow Service Portal, Workspaces, Catalog Items, and Dashboards to meet specific business needs and user expectations.

- Apply comprehensive UI/UX best practices, principles, and methodologies to significantly improve usability, accessibility (WCAG compliance), and overall performance across all ServiceNow applications.

- Ensure strict consistency with established brand standards and design systems across all ServiceNow interfaces, promoting a cohesive visual identity.

Collaboration & Communication :

- Proactively collaborate with product owners, business analysts, and backend developers to meticulously translate complex user requirements and business needs into practical, functional, and visually appealing

ServiceNow solutions.

- Participate actively in design reviews, providing constructive feedback and insights to optimize the user experience.

Troubleshooting & Maintenance :

- Identify, troubleshoot, and expertly resolve complex UI issues, defects, and performance bottlenecks within the ServiceNow environment.

- Perform regular maintenance and updates to ensure the stability and optimal performance of developed UI components.

Continuous Improvement & Knowledge Sharing :

- Stay continuously updated on the latest ServiceNow platform capabilities, new UX frameworks, emerging industry trends, and best practices in UI/UX design.

- Actively contribute to knowledge sharing within the team, mentoring junior developers (if applicable) and promoting a culture of continuous learning.

Mandatory Skills :

- Expert-level proficiency in semantic HTML5.

- Advanced proficiency in CSS3, including responsive design techniques (Flexbox, Grid), preprocessors (Sass/Less), and animation.

- Strong expertise in vanilla JavaScript, ES6+, and modern JavaScript frameworks/libraries (e.g., React, Angular, Vue.js) as they relate to ServiceNow development.

- In-depth, hands-on experience with the ServiceNow Service Portal framework, including widgets, pages, themes, and portal configurations.

- Demonstrated strong understanding and practical application of UI/UX best practices, including usability principles, information architecture, interaction design, and accessibility standards (WCAG).

Preferred Skills (Nice to Have) :

- Experience with ServiceNow Workspaces.

- Familiarity with Agile/Scrum development methodologies.

- Experience with version control systems (e.g., Git).

- Understanding of ServiceNow scripting (Server-side & Client-side).

- Portfolio showcasing previous UI/UX work in ServiceNow or similar platforms.

- ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA) certifications.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, Design, or a related field, or equivalent practical experience.

- Minimum of 8 years of dedicated experience in front-end development with a strong focus on UI/UX, specifically within the ServiceNow platform.

- Proven track record of successfully delivering complex UI/UX solutions in enterprise environments.

- Excellent problem-solving, analytical, and communication skills.