Description :

Position Overview :

- The Project Manager will lead and manage end-to-end project delivery within an IT Services environment.

- This role is responsible for overseeing project planning, execution, monitoring, and closure while ensuring delivery within defined scope, timelines, budget, and quality standards.

- The position requires close collaboration with internal teams and external stakeholders.

- Prior experience delivering ServiceNow projects is considered an added advantage.

Key Responsibilities :

- Define and manage project scope, objectives, timelines, budgets, and resource allocation.

- Develop and maintain detailed project plans aligned with business and technical requirements.

- Lead cross-functional teams to ensure timely delivery of project milestones.

- Monitor project progress, manage risks and issues, and implement corrective actions.

- Act as the primary point of contact for clients and stakeholders, providing regular status updates.

- Ensure adherence to quality standards and successful project closure, including post-implementation reviews.

Required Qualifications & Experience :

- Bachelors degree in Business, Engineering, Project Management, or a related field; PMP or equivalent certification preferred.

- Minimum 6+ years of project management experience, preferably within IT Services organizations.

- Strong understanding of Agile and Waterfall methodologies and delivery frameworks.

- Proficiency with project management tools such as Jira, MS Project, or equivalent platforms.

- Experience working across enterprise technology stacks is required.

- Exposure to CRM or enterprise platforms such as ServiceNow, Salesforce, SAP, Appian, Oracle, or similar technologies is desirable.

- Strong communication, stakeholder management, and leadership capabilities.