A dedicated resource to manage and plan a strategy for administering Adobe platform access as the user base grows, including current-state permissions assessment across all systems, consolidation of BWH's two IMS Orgs into one Admin Console, and governance planning to support future Federated ID migration and long-term scalability.

In Scope Adobe Products :

- Adobe Experience Manager (AEM)

- Adobe Target

- Adobe Digital Asset Management (DAM)

- Adobe Journey Optimizer (AJO)

- Real-Time Customer Data Platform (RTCDP)

- Customer Journey Analytics (CJA)

- Adobe

Qualifications :

- 5+ years of experience supporting digital platforms, customer data platforms, or enterprise experience technologies (AEP experience strongly preferred).

- Experience managing user access, permissions, and administrative configurations in Adobe Admin Console or similar enterprise access management tools.

- Familiarity with platform integrations, API-driven workflows, or messaging platform connections.

- 5+ years of experience supporting digital platforms or enterprise experience technologies.

- Experience managing user access and permissions in Adobe Admin Console or similar tools.

- Familiarity with platform integrations and API-driven workflows.

Key Responsibilities :

- Support configuration, user access management, and day-to-day operations of Adobe Experience Platform (AEP).

- Administer platform permissions and user roles through the Adobe Admin Console.

- Assist with integrations between AEP and downstream systems such as Infobip or other messaging/data platforms.

- Participate in incident response and change management processes using ServiceNow.

- Perform routine monitoring and health checks across AEP and related digital experience platforms.

- Maintain operational runbooks, SOPs, and documentation aligned to platform governance requirements.