Description : Job Opening : Adobe Journey Optimizer (AJO) SME / Developer Support | PAN India | 4+ Years |

Work Location : All PS Locations (PAN India)

Experience : 4+ Years

Bill Rate : As per market Standards

Job Type : Contract

Start Date : Immediate / ASAP

About the Role :

We are looking for an experienced Adobe Journey Optimizer (AJO) SME / Developer Support professional to join our Marketing Technology (MarTech) team. This role will focus on implementing, configuring, optimizing, and supporting customer journeys across digital channels, leveraging the Adobe Experience Cloud ecosystem.

You will play a key role in designing journey workflows, personalizing customer experiences, and enabling multi-channel orchestration across Email, Web, Mobile, Push & In-App touchpoints.

Key Responsibilities :

- Act as the Subject Matter Expert (SME) for Adobe Journey Optimizer (AJO).

- Provide hands-on developer support and configuration for multi-channel journeys.

- Design, execute, and optimize journey sequencing across Email, Web, Mobile, Push, and In-App.

- Implement personalization & decisioning logic to enhance customer engagement.

- Manage batch & blast / lights-on campaign execution with consistency & governance.

- Collaborate with data, analytics, and campaign teams for journey accuracy & performance.

- Integrate AJO with Adobe Experience Platform (AEP) and Adobe Target.

- Support and enable A/B testing and experimentation as AJO evolves to replace Target.

- Monitor journey performance, troubleshoot issues, and provide production support.

- Maintain campaign governance, workflow documentation, and implementation best practices.

- Build scalable journey components and improve journey execution efficiencies.

Must-Have Skills :

- Strong experience in Adobe Journey Optimizer (AJO).

- Experience with Adobe Experience Platform (AEP) and/or Adobe Campaign / Adobe Target.

- Ability to configure and support multi-channel customer journeys.

- Experience with Email, Web, Mobile, Push, and In-App channels.

- Hands-on expertise in personalization & decisioning logic.

- Strong understanding of segmentation, audiences & customer profiles.

- Ability to collaborate with cross-functional teams (Marketing, Data, Analytics).

- Troubleshooting and technical debugging skills for journey flows.

Good to Have :

- Experience with Adobe Target A/B testing

- Knowledge of Adobe Campaign workflows

- Understanding of CDP integrations & segmentation

- MarTech or CRM background

- Campaign optimization experience

Technical Environment :

- Adobe Journey Optimizer (AJO)

- Adobe Experience Platform (AEP)

- Adobe Campaign

- Adobe Target

- Customer segmentation & profiling

- Multi-channel orchestration

- A/B testing frameworks

Role Suitability :

This role is ideal for :

- Martech Engineers

- AJO Developers

- Campaign / Personalization Specialists

- Adobe Experience Platform Consultants

- Customer Journey Developers

Job Details :

Experience Required : 4+ Years

Location : PAN India All PS locations

Bill Rate : As per market standards.

Work Mode : As per project requirement

Start Date : Immediate

How to Apply? :

Interested candidates are requested to share their updated CV along with these details :

- Full Name
- Total Experience
- Relevant Experience (AJO/AEP)
- Current CTC
- Expected Rate
- Notice Period
- Current Location

Why Join? :- Work on cutting-edge Adobe Experience Cloud solutions

- Opportunity to design multi-channel user journeys at scale

- Collaborative multi-disciplinary team

- High visibility role within marketing transformation programs

- Scope to work on journey targeting, experimentation & optimization

About the Client :A leading global organization focused on delivering innovative personalized customer experiences using Adobe Experience Cloud & Martech ecosystem, driving digital transformation across channels.

Important Notes :- Immediate joiners preferred

- Contracting engagement; rate up to 320K

- Experience with AJO is mandatory

If this matches your profile or someone you know, please apply or share!