Accolite - Salesforce Administrator - Sales/Experience Cloud

Key Responsibilities:

- Manage day to day administration including user management, security management, object and associated metadata configuration/customizations

- Handle configuration and customization of Sales Cloud processes (Lead to Cash)

- Analyse lead quality and optimize lead-routing workflows to improve conversion efficiency.

- Manage Account, Opportunity, and Lead ownership assignments based on territory mapping.

- Maintain data hygiene and drive initiatives to reduce duplicates and inconsistencies.

- Troubleshoot and resolve production issues, data errors, and performance

- Respond to urgent user requests, access issues, or process failures.

- Log, track, and close incidents through the internal ticketing system (e.g., Jira, ServiceNow). Act as the first point of contact for Salesforce-related questions and incident resolution.

- Build and Manage reports and dashboards as requested by Business Teams

- Perform data loads (using Data Loader), data merge and maintain data hygiene

- Maintain documentation for incidents, SOPs, admin processes, and nightly operational tasks.

- Demonstrate strong interpersonal and problem-solving skills to work cohesively across multiple teams involved in the sales cycle.

- Maintain a composed and solution-focused mindset while working under pressure in a fast-paced environment.

Required Qualifications And Skills:

- 2-4 years of experience working as a Salesforce Administrator on Salesforce Platform

- Salesforce Platform Administrator and Salesforce Platform App Builder certifications

- Efficient in Merging Accounts, Contacts, Opportunities(consolidation) and Lead Conversion.

- Hands on Experience with Sales Cloud. Strong knowledge on Lead to Cash and Quote to Cash process

- Experience handling incident management and operational requests

- Strong analytical and problem solving skills

- Strong communication and stakeholder management abilities.

- Strong understanding of SOQL query. Ability to build SOQL queries using standard and custom object relationships

Preferred Qualifications And Skills:

- Experience in Service Cloud and Experience Cloud

- Knowledge of Apex basics

What This Role Offers:

- Hands-on work across both sales operations and Salesforce administration

- Exposure to cross-functional RevOps activities and career growth into Senior Sales Ops, RevOps Analyst, or Salesforce Admin roles.

- Collaborative environment with strong learning opportunities.

Desired Skills and Experience:

- Salesforce Administrator, Support