Accolite - L2 .Net Support Engineer

Job Title : .NET L2 Support Engineer

Experience : 3 - 5 Years

Location : As per business requirement

Shift : Shift-based, early morning & on-call rotations (1 week/month), occasional night shifts

Role Overview :

- Provide L2 support for .NET applications, ensuring timely issue resolution

- Debug and fix .NET application issues and perform enhancement activities as required

- Handle incident management, troubleshooting, and root cause analysis

- Monitor application performance and proactively identify system issues

- Manage ticket queues and ensure timely response and closure as per SLAs

- Collaborate with development teams for escalation and knowledge-sharing

- Work closely with clients and internal teams to understand and resolve issues

- Participate in shift-based operations and on-call rotation including weekend support

- Maintain detailed documentation, logs, and knowledge base entries

- Support change and patch release activities

- Follow ITIL processes and ticketing tools (ServiceNow preferred)

Required Skillsets :

- 3-5 years experience in .NET application support

- Strong working knowledge of .NET, C#, ASP.NET

- Strong SQL skills, including stored procedures and query optimization

- Hands-on experience in debugging and troubleshooting complex issues

- Exposure to AWS/Azure and basic cloud concepts

- Familiarity with ITIL processes, ticketing tools (e.g., ServiceNow)

- Good understanding of production support workflows and SLAs

- Strong communication and client-interaction skills

- Ability to work independently and in a team environment

- Commitment to accuracy, quality, and continuous improvement

Preferred Skills :

- Basic scripting skills

- Knowledge of release/change management processes