Description :

Role Summary :

We are looking for a GCP Support Engineer with strong hands-on experience in building and managing cloud-native solutions on Google Cloud Platform.

This role combines development, cloud engineering, and platform ownership, ensuring scalable, reliable, and high-performing applications while also handling production environments effectively.

Key Responsibilities :

- Provide L1/L2 support for systems hosted on Google Cloud Platform (GCP)

- Monitor cloud infrastructure, applications, and services for availability and performance

- Respond to alerts, troubleshoot basic issues, and escalate complex problems when required

- Support GCP services including Compute Engine (VM instances), Cloud Storage, and Cloud SQL.

- Assist in incident, problem, and change management processes.

- Perform basic troubleshooting of Linux systems and networking issues.

- Maintain logs, documentation, and knowledge base articles.

- Collaborate with senior engineers and DevOps teams to resolve issues.

- Follow standard operating procedures (SOPs) and support playbooks

Skill & Qualification :

- Bachelors degree in computer science, IT, or related field (or equivalent training).

- Strong experience of Google Cloud Platform (GCP) or any cloud platform.

- Knowledge of Linux/Unix fundamentals.

- Understanding of basic networking concepts (IP, DNS, HTTP/HTTPS).

- Familiarity with monitoring tools and logging concepts.

- Basic scripting knowledge (Shell/Python is a plus).

- Understanding of ticketing systems (e.g., ServiceNow, Jira).

- Good problem-solving and analytical skills.