Position : Presales Solution Architect Digital Infrastructure Management Services (DIMS)

Experience : 5-6 Years

Job Summary :

We are seeking a highly skilled and dynamic Presales Solution Architect with 5-6 years of overall experience in IT infrastructure, including at least 3+ years in solutioning or technical pre-sales. The ideal candidate combines technical depth with strong business acumen. You will act as a trusted advisor to customers, translating their business needs into tailored DIMS solutions. This role is a perfect fit for a professional looking to transition from delivery/operations into a client-facing role with ownership of the entire solution lifecycle, from conceptualization to delivery handover.

Key Responsibilities :

Solution Architecture & Design :

- Lead customer discovery sessions to capture detailed business and technical requirements.

- Analyze complex IT landscapes to identify gaps and architect innovative solutions across key DIMS towers :

- Data Center Operations : L1-L3 monitoring, incident, change, and problem management.

- Enterprise Networks : WAN, SD-WAN, routing/switching, and network monitoring.

- Storage & Backup : SAN/NAS, replication, and tape/cloud workflows.

- Workplace Services : EUS, VDI, patching, and remote support.

- Service Desk : Ticket lifecycle and automation with tools like ManageEngine or ServiceNow.

- Develop detailed architecture diagrams, workflows, and operating models to clearly articulate the proposed solution.

Commercial & Client Engagement :

- Partner with sales teams to effectively position solutions during pursuits, proposals, and presentations.

- Develop detailed effort and cost models based on service scope, resource estimation, and delivery assumptions.

- Create Bill of Quantities (BoQs) and pricing models in collaboration with finance.

- Contribute to RFP/RFQ/RFI responses with detailed technical write-ups and solution differentiators.

- Participate in customer pitches and executive-level presentations, explaining complex solutions in a business-centric manner.

Internal Collaboration & Knowledge Management :

- Work closely with delivery, transition, and OEM partners to validate service feasibility and effort drivers.

- Contribute to solution repositories and reusable assets to enable faster turnaround on future pursuits.

- Provide inputs to enhance service catalogs and go-to-market strategies.

Required Skills & Qualifications

Core Experience :

- 5-6 years of overall IT infrastructure experience.

- A minimum of 3+ years in a solutioning, delivery, or technical pre-sales role.

Technical Proficiency :

- Strong understanding of ITIL-based Service Management, including SLA/KPI frameworks.

- Hands-on knowledge of Service Desk operations, End-User Computing, Networking, Storage/Backup, and Data Center Operations.

- Proven ability to design Visio diagrams and create Excel-based estimation models.

Soft Skills :

- Strong stakeholder management and communication skills.

- A team-oriented, adaptable, and a strong problem-solving mindset.

Preferred Qualifications :

- ITIL Foundation certification.

- CCNA or equivalent certification.

- MCSA or equivalent certification.

- OEM certifications or strong exposure from vendors like NetApp, Dell EMC, HPE, Commvault, or Veritas.