- Technical Support : Provide support for software applications, including troubleshooting and resolving application and core technical issues including application infrastructure.

- Incident Management : Manage and document all support requests and incidents, ensuring timely resolution and communication with users.

- Change Management : Running CAB for the Technology function, review and deploy changes.

- System Monitoring : Monitor application performance including databases, identifying and addressing potential issues before they impact users.

- Upgrades and Patches : Assist in the planning and implementation of software upgrades, patches, and fixes.

- Continuous Improvement : Identify opportunities for process improvements and implement best practices to enhance application support.

- Application Testing : Knowledge of Testing and preparation of test cases.

- System Audits : Handle system audits. Work closely with Internal + Statutory auditors, share evidences, Filling Gaps/VAPT of applications

- Disaster recovery testing : Co-ordinate and conduct the Planned DR activity as per the company policy and prepare DR report

- VAPT closure : Ensuring all the VAPT observations are closed in timely basis for all the vendor based and internal applications.

- Documentation : Create and maintain detailed documentation/SOPs, including support guides, FAQs, and technical notes.

- Collaboration : Work closely with development, QA, and infrastructure teams including vendors to ensure seamless application performance and integration.

- User Training : Conduct training sessions for end-users to ensure they are proficient in using the applications.

Qualifications :

Education : Bachelors degree in Information Technology, Computer Science, or a related field with 8+ yrs of relevant experience.

Technical Skills :

- Proficiency in SQL and experience with database management.

- Familiarity with application monitoring tools and techniques e.g. JIRA etc..

- Experience with troubleshooting software applications and managing support requests.

- Should have good exposure to Java / SQL/ Server Setup

- Manage Software Configuration and API management at scale.

- Proficiency in AWS cloud management and trouble shooting

Preferred Qualifications :

- Experience in Financial Wealth / Asset management Domain.