.Net Application Support Manager

Job Title : .Net Application Support Manager

Work Timings : Full Overlap with US East coast ( 8 AM to 4 PM EST) i.e. 5 : 30 PM to 1 : 30 AM IST

Required :

- Sound knowledge of Excel and data processing/analysis using excel

- Excellent problem-solving skills

- DevOps : Azure DevOps

- Source Control : GIT

- Excellent written and oral communication skills

Desirable Qualifications :

- Good to have : Knowledge of Angular.

- Knowledge/Experience on Capital Market domain

Key Responsibilities :

- Resolving technical issues and providing timely support and assistance to client facing employees and clients

- Thorough knowledge of incident management processes and strong communication skills to provide timely status updates on issue resolution

- Perform root cause analysis to identify the reasons for the underlying issue

- Monitor all alerts related to applications and provide proactive services

- Coordinate with the design and development teams to resolve complex application and system issues

- Document Troubleshooting Guides and FAQs

- Recommend ways to optimize business performance by presenting solutions to existing

challenges