ZIGRAM - Zoho CRM Administrator - Deluge Scripting

Description :

Job Requirements :

- Own and manage ZIGRAMs Zoho CRM ecosystem end to end

- Customize CRM modules, fields, layouts, pipelines, and access controls

- Design and implement automation across lead, deal, customer, and support lifecycles

- Build and maintain Deluge scripts for workflows, validations, buttons, and scheduled actions

- Integrate Zoho CRM with Zoho Desk, Marketing tools, WhatsApp, telephony, and third-party systems

- Configure Zoho Desk workflows, SLAs, escalations, and CRMDesk synchronization

- Implement WhatsApp Business API and calling integrations with full activity logging

- Create dashboards, reports, and analytics for sales, operations, and leadership

- Ensure CRM data quality, hygiene, deduplication, and performance optimization

- Collaborate with Sales, Support, Marketing, Product, and Engineering teams on system improvements

- Troubleshoot CRM issues, identify automation gaps, and recommend scalable solutions

- Maintain documentation, SOPs, process flows, and change logs for CRM adoption and scalability

Background of the candidate :

- 3 to 6 years of experience in Zoho CRM administration, automation, or SaaS CRM operations

- Strong understanding of CRM workflows, automation, and customer lifecycle management

- Hands-on experience with Zoho CRM, Zoho Desk, and CRM/ticketing systems

- Ownership mindset with a strong focus on system efficiency, data accuracy, and adoption

- Solution-oriented approach with continuous learning in automation and integrations

- Ability to remain composed and analytical while troubleshooting CRM and workflow issues

- Strong stakeholder management skills across sales, support, and marketing teams

- Excellent organizational and prioritization skills with attention to detail

- Ability to manage multiple CRM initiatives and deliver within timelines

- Proficient with documentation, reporting, and Microsoft Office tools

- Strong listening and analytical skills with a process-improvement mindset