Oracle EBS L2 Functional Consultant along with good technical skills (Account Payables, Procurement & Payments, Cash Management, iSupplier).

Role Overview :

Oracle Functional Support Consultant provides second-level functional support for financial modules across Account Payables, Procurement Payments, Cash Management and iSupplier. This includes technical troubleshooting of functional issues and also understanding the interfaces into AP and CM. This role focuses on resolving functional break-fix incidents and data integrity issues, primarily by executing well-defined Standard Operating Procedures (SOPs). Responsibilities include providing support during month-end close, assisting in smoke testing, performing in-depth root cause analysis for recurring & non-recurring issues, and supporting new enhancements/projects by taking knowledge transitions from the product teams, all while continuously identifying opportunities to automate these SOP-driven tasks.

Key Responsibilities :

- Act as L2 functional escalation point for Oracle Account Payables, Cash Management, Procurement, Payments, iSupplier modules.

- Analyse and resolve medium to complex functional issues that are reported by users or L1 support.

- Technical troubleshooting of functional issues and also understanding the interfaces into AP and CM.

- Perform root cause analysis (RCA) for recurring issues and support permanent fixes.

- Resolve functional break-fix calls either permanently or by workaround.

- Handle issues related to data in the production instance.

- Follow up on Oracle SRs, patches, and issues to ensure resolution.

- Conduct training for power users on the application and support functionalities.

- Conduct root cause analysis and error detection/correction.

- Provide 24/7 in-person or Zoom support for priority/critical day-to-day operational issues.

- Provide 24/7 in-person or Zoom support for month-close activities.

- Monitor integrations for data leakage and error handling.

- Perform smoke testing after planned/unplanned system outages to ensure stability.

- Resolve functional issues related to Oracle E-Business Suite modules such as : Account Payable operations, vendor management, invoice processing, payment lifecycles and financial and payment; Strong knowledge of P2P cycle, invoice matching, payment policies, and vendor management; AP Accounting.

Required Skills & Qualifications :

- Bachelor's degree in IT, Computer Science, or equivalent practical experience.

- 10-16 years of Oracle EBS R12 functional support experience.

- Strong hands-on expertise in P2P : Procurement, AP, Payments, CM and iSupplier.

- Deep understanding of end-to-end financial process flows and accounting impacts.

- Ability to perform RCA and functional troubleshooting independently.

- Excellent communication, problem-solving, and customer service skills.

- Experience working in a 24x7 or enterprise support environment.

- Ability to work with cross-functional teams and escalate issues effectively.