Zelis - Technical Delivery Manager - Payments Technology

Job Description :

Zelis is seeking an experienced Technical Delivery Manager (TDM) to lead delivery for our Payments Technology Product division. This role will be responsible for end-to-end delivery management, technical leadership, and stakeholder alignment across multiple product teams. The ideal candidate comes from a strong .NET engineering background, has managed large, cross-functional teams (30+ members), and has deep experience delivering scalable, secure payment platforms.

Key Responsibilities :

- Own end-to-end delivery of multiple product streams within Payments Technology.

- Drive predictable, high-quality delivery across multiple Agile/Scrum teams.

- Manage delivery plans, milestones, dependencies, risks, and mitigation strategies.

- Ensure alignment with product roadmaps, business priorities, and regulatory timelines.

- Track and report on delivery KPIs (velocity, predictability, quality, defects, SLA adherence).

Delivery & Program Management :

- Own end-to-end delivery of multiple product streams within Payments Technology.

- Drive predictable, high-quality delivery across multiple Agile/Scrum teams.

- Manage delivery plans, milestones, dependencies, risks, and mitigation strategies.

- Ensure alignment with product roadmaps, business priorities, and regulatory timelines.

- Track and report on delivery KPIs (velocity, predictability, quality, defects, SLA adherence).

Technical Leadership :

- Provide hands-on technical oversight leveraging a strong .NET / Microsoft technology stack background.

- Partner with Architects to ensure :

i. Scalable, secure, and resilient payment solutions

ii. Adherence to Zelis engineering standards and best practices

- Guide teams on modern .NET practices, microservices, APIs, cloud-native design, and DevOps.

- Support technical decision-making, design reviews, and production readiness.

Team & People Management :

- Lead and manage 30+ resources including Engineering Managers, Tech Leads, Developers, QAs, and BAs.

- Build high-performing, accountable, and motivated teams.

- Mentor Engineering Managers and Tech Leads on delivery, execution, and people leadership.

- Support hiring, onboarding, performance management, and career development.

Product & Stakeholder Collaboration :

- Act as a key bridge between Product Management, Engineering, Architecture, QA, DevOps, and Operations.

- Partner closely with Product Owners to :

i. Refine backlog

ii. Prioritize features

iii. Balance technical debt and business value

- Communicate delivery status, risks, and dependencies to senior leadership and business stakeholders.

Payments & Compliance Focus :

- Ensure solutions meet payment industry standards, security, and compliance requirements (HIPAA, PCI, SOC2 where applicable).

- Manage integrations with external payment partners, banks, and third-party vendors.

- Drive stability, availability, and performance for mission-critical payment systems.

Required Qualifications :

- Experience : 12+ years of overall IT experience with 5+ years in a Technical Delivery Manager / Program Manager role.

- Proven experience managing large engineering organizations (30+ team members).

- Strong background delivering enterprise-scale product platforms, preferably in payments, fintech, or healthcare.

- Extensive experience in Agile / SAFe delivery models.

Technical Skills :

- Strong hands-on background in :

i. .NET / C# / ASP.NET Core

ii. RESTful APIs and microservices

iii. SQL Server / relational databases

- Experience with :

i. Cloud platforms (Azure preferred)

ii. CI/CD pipelines and DevOps practices

iii. Event-driven and distributed systems

- Ability to engage deeply in architecture and design discussions (even if not coding daily).

Leadership & Soft Skills :

- Excellent people leadership and stakeholder management skills.

- Strong communication skills with the ability to influence at senior leadership level.

- Proven ability to manage complex dependencies across multiple teams and products.

- Results-driven, execution-focused, and comfortable operating in a fast-paced product environment.

Preferred Qualifications :

- Experience in Payments, FinTech, Healthcare Technology, or high-compliance environments.

- Prior experience working in Product-led organizations.

- SAFe Agilist / PMP / Scrum certifications.

- Experience managing geographically distributed teams.