Job Description :

We are seeking an experienced SAP CS (Customer Service) Consultant with 7-12 years of expertise in SAP Service Management processes. The ideal candidate will be responsible for implementing, enhancing, and supporting SAP CS solutions while ensuring seamless integration with related SAP modules. The role requires strong functional knowledge of service operations, service contracts, warranties, installed base management, and customer support processes, along with the ability to translate business requirements into effective SAP solutions.

Key Responsibilities :

- Lead and support SAP CS implementation, enhancement, rollout, and application support projects.

- Configure and manage SAP Customer Service processes including service orders, service notifications, warranties, service contracts, and installed base management.

- Gather, analyze, and document business requirements and translate them into SAP CS functional solutions.

- Collaborate with business stakeholders to optimize service management and customer support processes.

- Support integration between SAP CS and related modules such as SD, MM, and PM.

- Participate in solution design, configuration, testing, deployment, and post-go-live support activities.

- Troubleshoot and resolve production issues while ensuring system stability and business continuity.

- Develop functional specifications and work closely with technical teams for custom developments and enhancements.

- Support reporting, service analytics, and operational performance monitoring initiatives.

- Conduct user training sessions, knowledge transfer activities, and prepare functional documentation.

- Perform impact analysis, change management, and continuous improvement activities.

- Ensure adherence to SAP best practices, project standards, and governance processes.

Required Skills & Experience :

- 7-12 years of experience in SAP Customer Service (SAP CS) consulting.

- Strong hands-on experience in SAP CS implementations, enhancements, and support projects.

- Deep understanding of service management processes including service orders, notifications, warranties, service contracts, and installed base management.

- Strong knowledge of SAP CS integration with SAP SD, MM, and PM modules.

- Experience in business process analysis, solution design, configuration, and testing.

- Strong troubleshooting, incident resolution, and production support experience.

- Experience working directly with business users and stakeholders in requirement gathering and solution delivery.

- Knowledge of SAP service lifecycle management and customer support operations.

- Excellent analytical, communication, and stakeholder management skills.

- Ability to work independently and manage multiple priorities in a project environment.