XM Consultant Qualtrics

Location : Mumbai

Work Mode : Hybrid

Experience : 5+ Years

Were looking for an experienced XM Consultant / Implementation Consultant with strong expertise in Qualtrics Experience Management (XM) and client-facing technical implementations.

Key Responsibilities :

- Lead end-to-end Qualtrics XM implementations from requirements to completion.

- Act as the primary client point of contact throughout implementation.

- Gather and document functional & technical requirements.

- Manage implementation timelines, budgets, risks and project documentation.

- Solve complex technical implementation challenges independently and collaboratively.

- Train clients on Qualtrics XM features and solutions.

- Manage client issues and ensure timely resolution.

- Work closely with internal project, technical and business teams.

- Drive strong client relationships and successful adoption of the platform.

Required Skills :

- 5+ years of experience as an Implementation Consultant

- Strong Qualtrics XM / Experience Management experience

- Experience with SaaS / Cloud-based platforms

- Strong data analytics and interpretation skills

- Excellent client and stakeholder management

- Experience working with international clients

- Strong project management and problem-solving skills

- Decipher / Confirmit experience is an advantage

- Qualtrics certification or deep hands-on experience is highly desirable

Qualification : Bachelors degree in Business, Computer Science, Information Systems or related field. Masters degree preferred.