Description :

Company : Allps

Employment Type : Full time

Location : Remote

Role : Workspace One

ALLPS is a technology solution partner helping companies to develop innovative solutions.

We are based in Switzerland and India. We are a developer first company, we believe in remote working and distributed teams.

We are seeking a Client Service Operations Specialist having experience in the Workspace ONE platform. The Operation Specialist will take over the daily operating activities and thus enables the proper and secure provision of the IT systems and applications.

Your Responsibilities :

- Operates the IT systems or applications according to Standard Operating Procedures and Operations Manuals

- Performs Request Fulfilment activities (e.g. user management, provide new instances of databases, etc.)

- Supports the Incident Management activities according to the respective process to reduce service interruption or decrease of service quality to the minimum and according to agreed OLAs and SLAs

- Ensures that all components are continually monitored and identifies potential problems or trends before failures or performance degradation occur.

- Ensures that the information in the CMDB is kept up to date

- Identifies potential automation use cases and actively supports their implementation.

Your Expertise :

- experience in one of the market leading MDM solutions, preferably Workspace ONE

- On premise Services, (Cloud Connector, UAGs, Content Management)

- Intelligence (Create Automations, Reports)

- Managing Windows 10, 11 Devices (Applications, Profiles, Baselines)

- Windows Updates f. Business

- Managing IOS Devices

- Monitoring

- Excellent problem solving/analytical skills and complex troubleshooting methods.

Good to have skills :

- Powershell

Mandatory skills :

- Experience in APPLICATION PACKAGING (wrapper, adminstudio, any other packaging tool). - MUST

- Experience in Scripting knowledge (Batch, PowerShell (basic)). - MUST

- Experience in Deployment tools like SCCM, Workspace one UEM ,Netinstaller.