Key Responsibilities :

Workday Operations :

- Provide day-to-day operational support for the Workday platform across HCM and related modules.

- Monitor system performance, identify issues, and resolve functional and operational problems.

- Configure and maintain Workday business processes, organizational structures, security roles, and system settings.

- Perform routine system administration, data validation, and user access management.

- Support Workday tenant management, including testing, maintenance, and release activities.

Functional Support :

- Partner with HR, Payroll, Finance, and business stakeholders to understand operational requirements and recommend Workday solutions.

- Analyze business processes and identify opportunities for automation and optimization.

- Configure and maintain Workday reports, dashboards, calculated fields, and notifications.

- Assist with Workday releases by reviewing new features, assessing business impact, and implementing applicable enhancements.

Incident & Change Management :

- Investigate and resolve production issues in accordance with established service level agreements (SLAs).

- Manage service requests, incidents, and enhancement requests through ticketing systems.

- Perform root cause analysis and recommend long-term solutions for recurring issues.

- Coordinate user acceptance testing (UAT) and validate system changes before production deployment.

Data Management & Compliance :

- Ensure data integrity through regular audits and validation activities.

- Support data loads using Enterprise Interface Builder (EIB) and other Workday tools.

- Maintain compliance with organizational security, privacy, and regulatory requirements.

- Develop and maintain operational documentation, standard operating procedures (SOPs), and knowledge base articles.

Collaboration :

- Collaborate with Workday technical teams, integration developers, and external vendors to resolve system issues.

- Provide end-user support, training, and guidance on Workday functionality and best practices.

- Participate in Workday implementation, enhancement, and optimization projects.

Required Qualifications :

- Bachelor's degree in Human Resources, Information Technology, Business Administration, Computer Science, or a related field.

- 3+ years of experience supporting Workday in an operational or functional consulting role.

- Strong understanding of Workday HCM and related business processes.

- Experience configuring Workday business processes, security, reports, and calculated fields.

- Experience supporting production environments and managing operational support activities.

- Strong analytical, troubleshooting, and problem-solving skills.

Preferred Qualifications :

- Workday certification in HCM, Benefits, Payroll, Recruiting, Compensation, Learning, or another functional module.

- Experience supporting multiple Workday modules.

- Knowledge of Workday integrations, Enterprise Interface Builder (EIB), and Core Connectors.

- Experience with Workday releases and tenant management.

- Familiarity with ITIL service management processes.

- Experience working in Agile or Scrum environments.

Technical Skills :

- Workday HCM

- Workday Security Administration

- Business Process Configuration

- Report Writer

- Calculated Fields

- Dashboards

- Enterprise Interface Builder (EIB)

- Core Connectors (preferred)

- Workday Web Services (basic understanding)

- Microsoft Excel

- ServiceNow, Jira, or similar ticketing tools

- Data validation and reporting

Soft Skills :

- Excellent communication and interpersonal skills.

- Strong stakeholder management and customer service orientation.

- Analytical thinking and attention to detail.

- Ability to manage multiple priorities in a fast-paced environment.

- Strong documentation and organizational skills.

- Team collaboration and problem-solving mindset.

Experience :

- 3 to 7 years of Workday operational support or functional consulting experience.

- Experience supporting HR, Payroll, Finance, or Talent business processes.

- Experience working with enterprise HRIS systems and cross-functional teams.

Key Performance Indicators (KPIs) :

- Timely resolution of incidents and service requests.

- System availability and operational stability.

- User satisfaction and service quality.

- Accuracy of Workday configurations and reporting.

- Successful implementation of system enhancements.

- Compliance with SLAs and data governance standards.