The HR Tech Application Support Analyst is responsible for the day-to-day support, planning for releases and upgrades and managing projects/enhancements for assigned HR system(s)/module(s).

Provides strategic and tactical consultation and input on design options supporting processes/transactions. Plans with Functional Owners, Release Management and OCM to align resources and scope to milestones. Engaging and hands on leader with system expertise and experience.

II. Oracle Fusion HCM Technical Skills Required :

- Fast Formula Development :

- Proficiency in writing Fast Formulas for Talent Management processes like Talent Acquisition, Performance Management, Career Development, and Learning Management.

- Designing and configuring complex Fast Formulas for Performance eligibility, ratings, candidate selection process etc.

OTBI (Oracle Transactional Business Intelligence) Reporting :

- Expertise in building OTBI reports specifically for Talent Analytics (e.g., Recruitment, Performance, Training, Succession Planning, Talent Review).

- Ability to analyze and report on employee performance, training completion, recruitment metrics, and other talent-related KPIs.

- Building dashboards to provide HR and business leaders with actionable insights into workforce planning and development.

BIP (BI Publisher) Reports :

- Experience creating detailed BIP reports and notifications for Recruitment, Performance, Learning, Talent Review and Succession Planning.

- Ability to write SQL queries to extract data relevant to talent analytics, such as training completion rates, employee performance, and recruitment metrics.

- Proficiency in performance tuning of SQL based reports.

- Experience creating loopback integrations leveraging Payroll flows and BIP reports.

HCM Extracts :

- Ability to configure HCM Extracts to extract data specific to talent management areas.

- Expertise in setting up complex extraction rules and workflows to transfer data from Fusion HCM to downstream systems and other applications.

HDL (HCM Data Loader) and Spreadsheets :

- Proficiency in bulk data uploads and migration for Talent profiles, job requisitions, candidate profiles, performance feedback, learning history etc. into Oracle Fusion.

- Ability to map and validate data conversion for critical employee data, ensuring accurate transfer from third-party applications.

- Experience with Spreadsheets for loading recruitment data, performance ratings, employee learning records.

Integrations :

- Hands-on experience in integrating Oracle Fusion with third-party systems (e.g., recruitment platforms, learning management systems (LMS), performance management tools) leveraging Oracle APIs and BIP reports.

- Hands-on experience in creating, configuring, and invoking SOAP-based web service jobs within Oracle Fusion HCM for data integration, automation, and interaction with external systems

- Ability to orchestrate workflows for Talent Acquisition, Performance Management and Learning & Development using OIC and implement real-time or batch integrations.

Functional Knowledge (Good to Have) :

Talent Management Business Processes :

- Basic functional understanding of Talent modules in Oracle Fusion HCM, such as Recruitment, Performance Management, Compensation Planning, Learning & Development, and Succession Planning.

Soft Skills :

Communication and Collaboration :

- Strong communication skills to explain technical details of integrations to non-technical stakeholders.

- Ability to collaborate with functional teams to translate business needs into technical solutions.

- Ability to provide technical guidance and support to other team members and cross-functional teams.

- Capable of documenting technical solutions related to the technical components.

III. Essential Duties and Responsibilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

- Reviews open cases/issues and troubleshoots or engage with other tech team members for resolution. Coordinates with vendors regarding required support by opening tickets, escalating and following up as required.

- Functional troubleshooting in Oracle Fusion Talent modules to identify setup or data issues and resolve the issues using the analytical skills in minimum turnaround time.

- Reviews release notes on vendor-published sites to keep current and recommend solutions to resolve issues.

- Consults on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements, current configuration, and downstream impacts. Documents final specs and configures application.

- Analyzes the impact of configuration from foundational structures to Fast Formulas and extensions to HR service delivery and downstream systems and integrations.

- Leads meetings to resolve priority issues of moderate complexity.

- Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers.

- Provides analysis and consultation on implementing new software application products or new modules in existing applications.

- Executes unit, integration, and acceptance testing. Support functional team with required screenshots and system steps for testing and change management.

- May be responsible for configuring and delivering moderate to complex reports and queries utilizing

delivered software. Follows established data governance.

- Documents all configurations and supports the creation of change migration documentation.

- Assist (after initial Tier 0/1 attempt) in resolving User How To questions and help to create relevant job aids/learning/communications

IV Qualifications :

The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience :

- Education : Bachelors Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.

- Experience : Minimum Eight (8) years of Oracle Fusion HCM experience, leading Service Delivery and managing vendor relationships (in addition to education requirement)

B. Certificates, Licenses, Registrations or Other Requirements : None required

C. Other Knowledge, Skills or Abilities Required :

- Database queries/extracts using calculations, formulas, and complex commands

- Extensive experience evaluating requirements and specs for development, testing and deployment.

- Knowledge of database (SQL/MS Access)

- People-first mindset

- Engaging leader, collaborative, mentors and builds a successful team

- Project management & organization

- Analytical & detailed

- Consultative and influential, drives toward decisions

- Continuous process improvement and simplification

- Operations / Business / HR / Financial knowledge : Strong understanding of WMs operations and service capabilities, or an ability to become a quick study, that translates this knowledge into practical and impactful features that add value to our customers without contributing to inefficiency for the business.

- HR Technology support experience : Track record of administrative, upgrading and enhancing HR system solutions. The successful candidate will have experience across several technologies including HCM Oracle cloud (Core HR, ORC, Talent Management, OLC, Compensation & Payroll) , OTBI , BIP , Fast formulas, HCM Extracts, BPM worklist. Candidate will have good understanding of integration aspects and troubleshooting the same.

- Impact-orientation : Strong focus on thoughtful maximization of value creation and capture, with a nose of following the money but recognizing that to capture value we must deliver value to our customers. Successful candidate will have a track record of meaningful and measurable customer and financial success.

- Can do & imagine if mindset : A proactive, can-do mindset that enables independent definition and pursuit of opportunity, combined with a creative what if persona that pushes the candidate to think out-of-the-box and venture into unproven territory.

- Bold leadership : Known to be a driver of change and taking action that sometimes defies convention or runs counter to the path of least resistance

- Collaboration : Ability to partner with stakeholders (e.g. Digital, Finance, People, Area) and other functions for the success of the Company and project focusing on the greater good of the Company, its employees and customers.

- Communication : Strong oral and written communication skills, with a proven ability to synthesize and tailor complex material into simple and easily digestible content by experts and non-experts alike, including Corporate and Area stakeholders, and potentially the Senior Leadership Team. The successful candidate will have a track record of proactively speaking up and constructive dissent, where a contrarian opinion is held.

- Innovative : Ability to think big and innovative and drive change across the enterprise.

- Influencing : Ability to build rapport, authentic and meaningful relationships, and comfortably influencing all levels of the organization.

- Dispute resolution : Ability to combine all qualities above to resolve most day-today disputes independently and without more senior executive support. Will need to leverage strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

- Value-added innovation track record : Established track record of identifying, developing and implementing novel solutions with clear impact. This includes taking calculated risks and being prone to experimenting with new concepts.

- Fact and data-driven approach : Track record of relying on facts and data to drive action, as opposed to over-relying on instinct, gut feel, experience or opinion. The successful candidate will have a track record of frequently using data, absent of sampling bias, to overcome confirmation bias thereby ensuring the right decision is ultimately made even where counter intuitive.

- Credibility : The successful candidate will be credible or have potential to create credibility quickly and therefore deemed capable of driving impact

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