Description :

We are seeking an experienced ServiceNow Architect / Lead with strong expertise in HR Service Delivery (HRSD) to drive enterprise ServiceNow implementations, solution architecture, platform governance, and team leadership.

The ideal candidate should have deep hands-on experience in ServiceNow HR modules, integrations, custom development, and stakeholder management.

Key Responsibilities :

Solution Architecture & Leadership :

- Lead architecture, design, and implementation of ServiceNow HRSD solutions.

- Define scalable, secure, and future-ready ServiceNow platform architecture.

- Drive technical governance, code quality, platform standards, and best practices.

- Provide effort estimation, technical planning, and solution roadmaps.

- Lead onsite/offshore development teams and mentor junior developers.

- Participate in Agile ceremonies, sprint planning, retrospectives, and stakeholder reviews.

HRSD Functional & Technical Expertise :

Hands-on expertise in implementing and customizing :

- HR Case Management

- HR Knowledge Management

- Employee Service Center / Employee Center Portal

- Enterprise Onboarding & Lifecycle Events

- Employee Document Management

- Performance Analytics for HR

- Employee Journey Workflows

Required Skills :

Must Have :

- 10+ years of IT experience with 6+ years in ServiceNow.

- Strong experience in ServiceNow HRSD implementations.

- Hands-on development and customization expertise.

- Experience in enterprise integrations.

- Strong stakeholder management and communication skills.

- Team leadership / technical lead experience.

- Knowledge of ITIL and HR processes.

Certifications (Mandatory) :

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Implementation Specialist - HRSD