Description :

We are looking for a skilled ServiceNow GenAI Developer who can design and implement AI-powered solutions within the ServiceNow platform.

The ideal candidate should have hands-on experience with ServiceNow AI features, Generative AI integrations, and workflow automation to enhance enterprise productivity and user experience.

Key Responsibilities :

- Design and implement GenAI-powered solutions within ServiceNow (Virtual Agent, Now Assist, AI Search)

- Integrate LLMs (Large Language Models) like OpenAI / Azure OpenAI with ServiceNow

- Develop and customize ServiceNow modules (ITSM, ITOM, HRSD, CSM)

- Build intelligent workflows using Flow Designer & IntegrationHub

- Implement AI-driven chatbots and automation use cases

- Collaborate with stakeholders to identify AI opportunities

- Ensure data security, governance, and compliance for AI solutions

- Optimize and maintain AI models and workflows.

Required Skills :

- Strong experience in ServiceNow platform development

- Hands-on with :

1. Now Assist (GenAI)

2. Virtual Agent

3. AI Search

- Experience with REST APIs & IntegrationHub

- Knowledge of LLMs / Generative AI concepts

- Scripting skills : JavaScript, Glide APIs

- Understanding of ITSM/ITOM processes