Role : ServiceNow CMDB / ITOM / ITAM Developer.

Experience : 6 - 8 Years.

Location : Bangalore.

Work Mode : Onsite.

Job Summary :

We are looking for an experienced ServiceNow Developer with strong expertise in CMDB, ITOM, and ITAM. The candidate will be responsible for developing, configuring, integrating, and maintaining ServiceNow solutions related to configuration management, IT operations, and IT asset management.

Key Responsibilities :

- Develop and configure ServiceNow CMDB, ITOM, and ITAM solutions.

- Configure and maintain CMDB, including CI classes, relationships, attributes, and identification rules.

- Work with Identification and Reconciliation Engine (IRE) and ensure CMDB data quality.

- Configure Discovery and troubleshoot discovery issues.

- Develop and maintain ServiceNow integrations using REST/SOAP APIs and IntegrationHub.

- Work with MID Server for Discovery and integrations.

- Configure ITOM Visibility, Event Management, Service Mapping, and related modules.

- Support ITAM, including Hardware Asset Management (HAM) and/or Software Asset Management (SAM).

- Develop business rules, client scripts, script includes, UI policies, workflows/flows, and ACLs.

- Create and maintain CMDB data sources, transform maps, import sets, and integrations.

- Troubleshoot CMDB, Discovery, ITOM, and ITAM issues.

- Work with stakeholders to understand requirements and convert them into technical solutions.

- Perform unit testing, debugging, deployment, and production support.

- Follow ServiceNow best practices for configuration, customization, and upgrade compatibility.

Mandatory Skills :

- ServiceNow Development.

- CMDB.

- ITOM.

- ITAM.

- Discovery.

- IRE (Identification & Reconciliation Engine).

- ServiceNow integrations REST/SOAP.

- MID Server.

- Strong knowledge of JavaScript.

- Business Rules, Script Includes, Client Scripts, ACLs.

- Import Sets / Transform Maps.

- CI relationships and CMDB data management.