Description :

Role : ServiceNow Associate Technical Consultant

Experience : 4 to 6 Years

Employment Type : Full-Time

Job Summary :

We are looking for a skilled ServiceNow Associate Technical Consultant with strong experience in ServiceNow platform development, customization, integrations, and implementation support.

The ideal candidate should have hands-on expertise in ServiceNow modules, workflow automation, scripting, and platform configuration.

The candidate will work closely with business stakeholders, functional teams, and technical teams to deliver scalable and efficient ServiceNow solutions aligned with business requirements and best practices.

Key Responsibilities :

- Design, develop, configure, and customize applications and solutions on the ServiceNow platform.

- Work on implementation and support activities across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or ITAM based on project requirements.

- Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Catalog Items, and ACLs.

- Configure workflows and automation using Flow Designer and Workflow Editor.

- Develop integrations using REST APIs, SOAP APIs, Integration Hub, and MID Server.

- Work on CMDB, Service Catalog, Service Portal, and workflow automation requirements.

- Participate in requirement gathering, technical design discussions, development, testing, deployment, and production support activities.

- Troubleshoot platform issues, perform root cause analysis, and provide timely resolutions.

- Collaborate with cross-functional teams and stakeholders to deliver high-quality solutions.

- Follow ServiceNow development best practices, coding standards, and Agile/Scrum methodologies.

Required Skills :

- Strong hands-on experience in ServiceNow platform development and customization.

- Good knowledge of JavaScript, Glide API, and ServiceNow scripting.

- Experience with ITSM and other ServiceNow modules.

- Hands-on experience with Flow Designer, Workflow, Integration Hub, and MID Server.

- Knowledge of REST/SOAP APIs and third-party integrations.

- Experience with CMDB, Service Catalog, and Service Portal.

- Understanding of Agile/Scrum methodologies and ITIL processes.

- Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications :

- ServiceNow Certified System Administrator (CSA) certification is preferred.

- ServiceNow Certified Application Developer (CAD) certification is an added advantage.

- Experience working on enterprise-level ServiceNow implementations and support projects.

- Ability to independently handle development and support activities with minimal supervision