Company : WillWare Technologies.

Role : Salesforce Communications Cloud Architect.

Experience : 9+ Years.

Location : Chennai, Bangalore, Hyderabad, Kochi, Pune, Noida, Gurugram, Kolkata.

Work Mode : Onsite.

Job Description :

Key Responsibilities :

- Design end-to-end solutions within the Communications Cloud, ensuring alignment with B2C telecommunications business objectives.

- Architect complex product configuration, pricing rules, and quoting flows using Salesforce OmniStudio.

- Design order capture, decomposition, and orchestration flows, managing fallout handling and tracking.

- Architect seamless data flow and APIs between Salesforce and middleware platforms (e.g., MuleSoft) and external payment gateways.

- Lead design workshops, oversee technical delivery teams, and conduct solution/code reviews to maintain architectural integrity and scalability.

- Customize the CPQ platform using Apex, Lightning Web Components (LWC), Aura, Visualforce, and JavaScript.

- Integrate CPQ with external systems (ERP, billing, inventory) via REST/SOAP APIs.

- Develop custom automation : Apex classes, triggers, batch jobs, asynchronous processes, and flows.

- Optimize performance, ensure compliance with Salesforce best practices and governor limits.

- Gather and translate complex requirements from business teams into technical solutions.

- Create and maintain technical documentation : process flows, design specs, and coding standards.

- Assess the current implementation landscape, provide thoughts and implement various performance improvement measures.

Required Qualifications :

- Deep understanding of the telecommunications or communications service provider (CSP) industry.

- 15+ years of Salesforce development/architect experience, with strong focus on CPQ in Vlocity Managed Package or Communications Cloud on Core and Revenue Cloud.

- Expertise in Apex, LWC, Aura components, Visualforce, JavaScript, SOQL, SOSL, and CPQ pricing engine.

- In-depth experience configuring CPQ in Vlocity : product rules, pricing rules, discounting, approval workflows, quote templates.

- Solid understanding of Salesforce data modeling, security, profiles, roles, permission sets.

- Experience integrating with external platforms via REST and SOAP APIs.

- Familiarity with declarative automation tools : Flows, Process Builder.

- Exposure to Agile/Scrum delivery environments.

- Strong problem-solving and stakeholder collaboration abilities.