About Whatfix :

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

About the role :

We are looking for a dynamic and strategic Product Design Lead to lead and manage our platform system teams while also driving cross-functional initiatives that establish best-in-class design and developer processes across the company.

This unique role combines the leadership of a systems-focused design managerdriving strategic and executional excellence in our design system, accessibility practices, foundational developer APIs and SDK, and shared product experienceswith the operational expertise of a DesignOps leader, crafting and optimizing systems that elevate the quality and efficiency of design and developer processes throughout the organization.

What youll do :

Design System Leadership :

- Develop a vision for how design systems can accelerate innovation and improve our user experiences and collaboration with our product teams to make sure its solving the right problems.

- Develop and execute a vision for how design systems can drive innovation and enhance user experiences,.

- Establish tight collaboration with product teams to make sure its solving the right problems.

- Oversee the expansion and maintenance of a robust design system for the authoring experience, enabling consistency and efficiency across products.

- Lead the development of a themable design system for end-user experiences that sets the benchmark for best-in-class UX for DAP.

- Manage and mentor the Design System team and Accessibility practice, ensuring alignment with company goals and user needs.

Shared Platform Experiences Leadership :

Strategically define and manage execution of scalable system designs for shared experiences across our products, including :

- Element Detection : Powering no-code experiences across all products.

- Configurations, User Management, and Admin Systems : Ensuring seamless, scalable functionality across platforms.

- Diagnostics : Streamlining a customer testing system across our products.

Design and Developer Experience and Operations :

- Drive adoption of design systems within product teams and ensure accessibility standards are seamlessly embedded into design and development workflows.

- Collaborate with design, product, and engineering stakeholders to define and implement scalable engineering and design workflows and best practices.

- Create and optimize tooling, communication frameworks, environments, sandboxes, and operational systems that improve design and developer experience and productivity.

- Establish scalable processes for distributed design and developer teams and cross-functional initiatives, ensuring alignment and efficiency across the organization.

What Were Looking For :

- 5 -10 years of design experience, with a focus Design systems, UX, and Product design.

- 2+ years of leadership experience, managing design teams and/or operational functions.

- Demonstrated hands-on leadership, actively involved in daily design decisions this is not solely a people-management role.

- Deep expertise in design systems, accessibility standards (e., WCAG), information architecture, and scalable system design across products.

- Proven success in implementing design workflows, tools, and processes that improve team efficiency and quality.

Skills & Attributes :

- Strategic Vision : Ability to align design initiatives with broader business objectives.

- Exceptional Communication : Skilled in influencing and collaborating with stakeholders across disciplines and levels and effectively telling the story of designs success.

- User Advocacy : Adept at driving product design and UX decisions that center on user needs.

- Influence and Buy-In : Proven ability to build trust with others to foster support for new processes and enhance existing workflows and understand team challenges and feedback.

- Process-Oriented : Able to work with ProductOps within the organization on shared operational initiatives.

- Data-driven : Able to identify key metrics, measure and provide evidence of Design and the Design Systems operational success.

Why Youll Love This Role :

- A Systems-Minded Opportunity : Perfect for a leader passionate about improving design quality through scalable systems and processes.

- Dual Focus : A unique chance to work at the intersection of system-focused product design and operational excellence.

- Innovative Challenges : Be part of a team shaping the DAP category across multiple products, leading cutting-edge design projects.

- Empowering Teams : Coach and mentor your team to thrive in a fast-paced, high-growth environment while driving innovation through human-centered design.

- Impactful Work : Solve diverse, complex challenges that deliver real value to customers and drive business success.

Reporting Structure :

- This role reports directly to the Head of Product Research and Design.