Role Overview :

- Design and build WalkMe solutions using the WalkMe Builder suite.

- Conduct root cause analysis to determine when WalkMe is the appropriate solution versus training, job aids, or system enhancements.

- Apply UX principles - including progressive disclosure, minimal interruption, and user control - to create frictionless user experiences.

- Determine the right level of support: when to guide, when to inform, and when to automate.

- Test and troubleshoot solutions, ensuring accuracy, usability, and alignment with business requirements.

- Align WalkMe experiences with job aids, procedure/knowledge base articles, workflows, and formal training content.

- Collaborate with Learning, Quality, and business SMEs to validate requirements and optimize user journeys.

- Use brand standards and WCAG accessibility guidelines when developing digital adoption content.

- Partner with IT and business teams during deployments, updates, and user acceptance testing.

- Monitor solution performance and recommend enhancements based on user feedback and data.

Skills & Experience :

- 3 - 5 years of experience working with the WalkMe Digital Adoption Platform (DAP).

- Experience creating WalkMe Smart Walk-Thrus, ShoutOuts, SmartTips, Launchers, and other core features.

- Basic understanding of WalkMe automations, validation rules, and error-prevention techniques.

- Experience conducting root cause analysis for performance or process issues.

- Understanding of UX principles and how they apply to digital adoption and in-the-flow learning.

- Familiarity with aligning WalkMe content to job aids, KIWI articles, and formal training.

- Basic understanding of HTML/CSS as applied within WalkMe.

- Ability to apply brand standards and WCAG accessibility principles in digital content.

- Experience collaborating within agile or iterative development environments (preferred).