Venue : SDB7 (B19) Basement, Gate 2, No 350, Hebbal, Electronics City, Hootagalli, Infosys Campus, Mysore.

Mode : 100% Work from Office (WFO)

Who We Are Hiring :

Were on the lookout for Service Desk expertise (1-4 year experience) who are enthusiastic and have a passion for customer excellence. If youre looking to grow with a global leader, this is your chance to start strong!

Open Roles : Service Desk - Senior Process Executive & Process Specialist

Work Mode : Work from Office

Shifts : 24x7 rotational shifts

Experience : 1-4 years of Experience (Minimum 1-3 years in IT Service Desk / Tech Support)

Your Mission :

- Provide remote support for laptops, desktops, LAN issues, and applications.

- Troubleshoot across platforms Windows, Android, iOS.

- Support Microsoft tools : Outlook, Teams, SharePoint, OneDrive, Skype.

- Handle registry fixes, patch upgrades, virus/security troubleshooting.

- Collaborate on network issues including VPN, TCP/IP, and OSI models.

- Able to handle complex tickets/issues, SLA Compliance & Process Compliance.

- Customer Interaction Escalation management & Able to handle complex issues and escalations.

- Knowledge Management- Ability to evaluate Knowledge articles and contribute for enrichment & Process Re-engineering.

Your Toolkit :

- Intermediate knowledge of OS, browsers, and MS Office Suite.

- Experience in a busy ICT Service Desk environment.

- Basic networking knowledge and troubleshooting skills.

What You Need to Bring :

- Excellent communication skills (written & verbal English)

- Willingness to work in 24x7 rotational shifts

- Any Full-time Graduate (No backlogs)

- Commitment to 100% Work from Office (No Hybrid)

- Readiness to complete client-specific training

- Ability to handle 24x7 rotational shifts

- Preferred : Basic understanding or any Service Desk expertise

Mandatory Documents to Carry :

- Updated printout of your resume

- Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)

- All original academic documents for verification :

1. 10th & 12th Marksheets

2. Graduation (All Semesters, CMM, Provisional & Degree Certificate)

- Laptops & cameras are not permitted due to security restrictions. Government ID is mandatory for entry into the campus.

How to Attend the Walk-In :

- Carry a copy of this email/invitation

- Register your application in advance

- Walk into the Infosys Mysore Office on 19th to 23rd January 2026 between 10 : 00 AM 2 : 00 PM

Why Infosys BPM ?

- Work with a global brand

- Extensive training & upskilling programs

- Fast-track career growth in tech support or customer success

- Dynamic, inclusive, and team-oriented culture

- Come build your career with Infosys BPM. Lets grow, together.

- We cant wait to meet you!