Virtusa - Senior Engineer - ServiceNow Administration

Description :

Experience : Minimum 8+ years overall (3+ years Linux platform, 5+ years ServiceNow administration)

Job Summary :

We are seeking an experienced Senior Engineer - ServiceNow Administrator with strong Linux expertise to manage, and support a self-hosted ServiceNow environment. The role focuses on platform administration, upgrades, database management, performance tuning, and basic ServiceNow configuration.

Key Responsibilities :

- Install and configure ServiceNow on Linux VMs using deployment guides

- Administer self-hosted ServiceNow instances including upgrades and cloning using documentation

- Manage Linux servers, services, and OS-level tuning

- Install, configure, and manage MariaDB and PostgreSQL databases

- Perform regular database backups and restores

- Fine-tune ServiceNow performance per best practices

- Work with OCI cloud infrastructure, load balancers, WAFs, and SSL certificates

- Support DR, failover, and failback processes

- Experience in production support

- Knowledge of Incident management to handle production incidents and general ITSM process knowledge

- Perform ServiceNow admin tasks : users, groups, reports, catalogs, forms, update sets

- Familiar with core integrations like SSO, AD and Email and deep understanding of API based integration

- Plan, deploy, and optimize ServiceNow Discovery : schedules, credentials, probes/sensors, patterns; triage Discovery errors and data quality issues.

- Configure, and enhance Incident, Change, Problem, Request processesassignment models, SLAs/OLAs, escalations, notifications, approvals, CAB workflows, and risk assessment.

- Build/maintain process logic via business rules, client scripts, UI policies, Flow Designer/workflows; enforce best practices and instance hygiene (update sets, naming, cloning).

- Working and hands on experience on Discovery

- Strong troubleshooting and analytical skills, especially in production environments

- Ability to document processes, configurations, and discovery designs

- Good communication skills to work with process owners, platform teams, and stakeholders

- Willingness to support oncall and operational support activities when required

Required Skills :

- Strong Linux administration experience

- Hands-on ServiceNow administration experience

- Experience with MariaDB and PostgreSQL

- Knowledge of OCI cloud and security concepts

Preferred Skills :

- ServiceNow certifications

- Experience with enterprise production environments

- Basic scripting knowledge

- Linux and DB administration background