Virtusa - Middleware Administrator - IBM Integration Bus/App Connect

Job Description :

We are looking for an experienced Middleware Administrator with strong hands-on experience supporting middleware platforms in live production environments. The role will focus on day-to-day middleware operations, production stability, incident management, patching, certificate management, and BAU activities across IBM Integration Bus (IIB), IBM App Connect Enterprise (ACE), and WebSphere Application Server (WAS).

This is a support and operations-focused role, not a development or architecture position.

Key Responsibilities :

- Provide L2/L3 operational support for middleware platforms in a live production environment.

- Administer and support IBM Integration Bus (IIB), IBM App Connect Enterprise (ACE), and IBM WebSphere Application Server (WAS).

- Perform BAU activities including certificate renewals, Route-to-Live changes, vulnerability patching, configuration changes, and platform maintenance.

- Monitor middleware environments and ensure availability, stability, and optimal platform performance.

- Investigate, troubleshoot, and resolve production incidents, service issues, integration failures, and application connectivity problems.

- Perform root-cause analysis and implement corrective and preventive actions for recurring production issues.

- Coordinate production changes, deployments, and releases in accordance with established change-management processes.

- Work closely with project teams, application teams, infrastructure teams, internal stakeholders, and third-party vendors to resolve technical issues and deliver operational changes.

- Support security and compliance activities, including vulnerability remediation, certificate management, and platform upgrades.

- Maintain operational documentation, support procedures, incident records, and technical runbooks.

- Ensure adherence to production support processes, SLAs, operational standards, and change-management requirements.

- Proactively identify opportunities to improve middleware stability, monitoring, automation, and operational efficiency.

Requirements :

- 6 - 10 years of experience in Middleware Administration, Middleware Support, or Production Operations.

- Strong hands-on experience providing middleware operational support in live production environments.

- Hands-on experience with IBM Integration Bus (IIB) and/or IBM App Connect Enterprise (ACE).

- Strong experience supporting IBM WebSphere Application Server (WAS).

- Experience with production BAU activities such as certificate renewals, Route-to-Live changes, vulnerability patching, platform maintenance, and incident management.

- Strong troubleshooting and analytical skills with experience performing root-cause analysis of production issues.

- Experience working within structured ITIL, incident, problem, change, and release management processes.

- Ability to collaborate effectively with technical teams, project teams, internal stakeholders, and third-party vendors.

- Strong communication and stakeholder management skills.

- Service-oriented approach with a focus on production stability, reliability, and timely issue resolution.

- Experience with WebLogic, JBoss, and UrbanCode Deploy (UCD) would be an advantage.

- Willingness to work in a production support environment and participate in support activities as required.