About the Job :

As a Microsoft Dynamics 365 CE/ CRM Developer you will be responsible for designing, developing, and implementing solutions that enhance the customer experience and satisfaction.

You will work closely with business stakeholders, functional consultants, and technical teams to understand the business needs, define the requirements, and deliver high-quality solutions using Microsoft Dynamics 365 CE/ CRM and related technologies.

What you will be doing :

- Lead the design and architecture of end-to-end solutions on the Microsoft Dynamics 365 CRM and Power Platform, ensuring alignment with business requirements, industry best practices, security standards, scalability, performance, and future extensibility.

- Analyze client requirements and own or coordinate project-level solution design, ensuring that functional requirements, architecture decisions, integrations, data design, and non-functional requirements are fully addressed.

- Develop and configure Microsoft Dynamics 365 CRM solutions, including modules, entities, forms, views, dashboards, workflows, business rules, plugins, reports, and integrations, using configuration-first and low-code/no-code approaches.

- Design, develop, and maintain integrations between Dynamics 365 CRM, Power Platform, and other business systems, ensuring reliability, security, scalability, and optimal performance.

- Define security models, access control strategies, and data protection approaches, ensuring that solutions comply with relevant security, privacy, customer, and contractual requirements.

- Ensure the quality, performance, security, maintainability, and scalability of implemented CRM solutions.

- Review code and ensure adherence to technical and development standards.

- Provide technical leadership throughout SIT, UAT, deployment, go-live, warranty, and transition-to-support activities.

- Provide technical guidance, mentoring, coaching, and structured onboarding to developers and new joiners.

What we are looking for :

- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.

- At least 10 years of relevant banking industry experience.

- Strong understanding of Business process in Sales, Marketing and Customer Service.

- Deep knowledge of Dynamics CRM features and limitations.

- Expert in Microsoft Dynamics 365 CRM development tools and languages, such as Power Apps, C#, JavaScript, HTML, CSS, XML, JSON, and REST APIs.

- Excellent communication, presentation, and interpersonal skills.

Preferred Qualifications :

- Microsoft Dynamics 365 CE certifications.

- Banking experience.

- Experience with Azure services, Power Automate, Power BI, Power Apps Component Framework, Canvas Apps, SSIS, Type Script, and Agile methodologies.