Key Responsibilities:

- Build and scale a high-impact user research practice, enabling continuous user discovery across the product lifecycle.

- Plan and execute both generative and evaluative research, including:

1. User interviews

2. Usability testing

3. Surveys

4. Contextual inquiries

5. Diary studies

6. Concept validation

7. Customer journey mapping

- Partner with Product Managers, Designers, Engineers, and business leaders to embed research into product planning and prioritization.

- Analyze qualitative and quantitative data to uncover user needs, pain points, behaviors, and emerging opportunities.

- Develop actionable research deliverables including personas, journey maps, insight reports, opportunity frameworks, and strategic recommendations.

- Present research findings through compelling storytelling, influencing product direction and executive decision-making.

- Mentor junior researchers and promote research best practices across cross-functional teams.

- Improve research operations by developing scalable processes, templates, repositories, and research governance.

- Champion inclusive, accessible, and evidence-based product experiences.

Required Skills & Experience:

- 6+ years of hands-on experience conducting end-to-end UX research within product organizations.

- Proven expertise in both generative (discovery) and evaluative (validation) research methodologies.

- Strong experience synthesizing research into clear, actionable insights that influence product and design decisions.

- Excellent stakeholder management, communication, presentation, and storytelling skills.

- Ability to influence product strategy through data-driven customer insights.

- Experience collaborating with Product, Design, Engineering, and cross-functional teams in Agile environments.

- Proficiency with research and collaboration tools such as:

1. UserTesting

2. Qualtrics

3. Dovetail

4. Maze

5. Lookback

6. Optimal Workshop

7. Miro

8. Figma

9. Axure

10. Or equivalent platforms.

- Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Anthropology, Sociology, Design, or a related discipline is preferred.

- Portfolio showcasing research projects that influenced product strategy, user experience, or business outcomes.

Preferred Qualifications:

- Experience building or scaling UX research programs within high-growth startups or technology companies.

- Familiarity with mixed-methods research combining qualitative and quantitative insights.

- Experience establishing research repositories and knowledge management systems.

- Strong understanding of accessibility, inclusive design, and human-centered design principles.

- Experience mentoring researchers and fostering a research-driven product culture.