The API Office is a multidisciplinary team established to support API Journey. As a MuleSoft Engineer your key responsibilities include, acknowledgement and troubleshoot MuleSoft related issues across the environments on different platforms.

- Manage the platform to achieve consistency across API portfolios. Create and maintain operational runbook and knowledge base.

- You must combine technical skills with business knowledge while maintaining focus on communication and collaboration.

- You will collaborate with development and cross functional teams across the organization.

- The Platform must be maintained to achieve secure and scalable in alignment with portfolio objectives.

Experience And Required Skill Sets :

- 5+ years of experience in Mulesoft platform administration and support.

- Support for API operations including SLAs, Availability, Incident, Change & Problem Management.

- Perform maintenance (patching), optimize performance, and resolve CI/CD pipeline-related issues.

- Hands-on experience with MuleSoft Runtime Fabric (RTF) on-prem and Flex Gateway deployments.

- Perform platform activities such as certificate renewal, upgrades, and environment health checks.

- Hands-on experience with Kubernetes clusters: access pods, analyze application logs and troubleshoot failures across services.

- Build, maintain, and troubleshoot CI/CD pipelines for automated build, deployment and release processes.

- Manage source code repositories using GitHub and follow version control best practices.

- Strong experience in Python scripting for automation, monitoring, and operational tasks.

- Hands-on experience with Azure cloud platform for managing infrastructure and MuleSoft deployments.

- Experience in monitoring and log analysis using splunk for support and troubleshooting.

- Coordinate with vendors and internal teams for production support and issue resolution.

- Strong problem-solving, debugging, and communication skills.

- Demonstrated experience across the full service development lifecycle including monitoring, alerting, and tracing.

- Working experience in Agile environments.

- Ability to learn new tools and technologies quickly in a fast-paced environment.

- MuleSoft certification is preferred.

- Having good experience in Unix and Linux operating systems and commands.

Education :

- Bachelors Degree or Masters in Computer Science, Engineering, Software Engineering or a relevant field