Role : UI/UX Design Lead

Location : Whitefield, Bengaluru

Experience : 8 - 10 Years (Minimum 2+ years in direct team leadership)

Industry : Banking / Financial Services / Fintech

About the Role :

We are seeking an exceptional UI/UX Design Lead to spearhead the digital transformation of our core customer-facing platforms, including Mobile Banking, Internet Banking, and Omnichannel customer touchpoints.

In this strategic leadership role, you will be responsible for defining the digital design vision, building an enterprise-wide design system, and setting up an autonomous in-house UI/UX team to transition capabilities from external agencies.

Key Responsibilities :

- Team Setup & Capability Building : Recruit, mentor, and lead an internal team of UI/UX designers and researchers to establish an in-house Center of Excellence.

- Design System Governance : Build, scale, and govern an enterprise-wide Design System and reusable component libraries to ensure visual and functional consistency across web and mobile platforms.

- End-to-End Customer Journeys : Own and optimize B2C journeys (onboarding, payments, transfers, self-service) to boost digital adoption, engagement, and conversion rates.

- UX Strategy & Research : Define user research methodologies, conduct usability testing, and drive data-backed design decisions aligned with accessibility standards.

- Cross-Functional Collaboration : Partner closely with Product, Engineering, and Business leaders to translate strategic goals into seamless digital products.

Key Requirements :

- Overall Experience : 8 - 10 years in UI/UX or Product Design, with 2+ years managing design teams and delivery.

- Domain Mandate : Proven track record in Retail Banking, Fintech, or large-scale B2C customer-facing platforms (specifically Mobile Banking apps and Web portals).

- Agency Backgrounds : Agency experience is acceptable only if you owned substantial, end-to-end customer-facing digital products.

- Technical Proficiency : Expert proficiency in Figma (Mandatory), prototyping, journey mapping, and collaborative tools (Miro, FigJam, Zeplin).

- Education : Bachelor's or Master's degree in UI/UX, Interaction Design, HCI, Product Design, or related disciplines.