Twixor - IVR Asterisk Developer

Job Overview :

As a mid-level position, the role demands maximum 6 years of experience and involves developing innovative solutions in the realm of Interactive Voice Response systems.

This is a full-time position offering an opportunity to contribute to cutting-edge digital transformation projects.

Company Overview :

With a global presence and renowned clientele including several Fortune 500 companies, Twixor leverages intelligent business process automation to enhance customer experience and operational efficiency. Headquartered in Singapore with a strong presence in India, Twixor is a leader in IT Services and IT Consulting, specializing in low-code Digital Process Automation.

Qualifications And Skills :

- Hands-on experience in IVR to API Integration to enable seamless data exchange and service execution (Mandatory skill).

- Expertise in AGI (Asterisk Gateway Interface) scripting and custom application development (Mandatory skill).

- Strong knowledge of FreePBX for managing phone systems and facilitating communications.

- Experience with Session Initiation Protocol (SIP) for managing voice, video, and messaging communication

sessions.

- Skilled in IVR Design to create intuitive and efficient user experiences for callers.

- Expert in configuring and managing Asterisk Dial Plan (extensions.conf) for efficient call routing and management.

- Proficiency in Call Flow Development, including designing and implementing intuitive call paths.

Skills :

- IVR Design

- IVR to API Integration

- AGI (Asterisk Gateway , Asterisk Dial Plan (extensions.conf), Call Flow Development.

Roles And Responsibilities :

- Integrate IVR systems with web APIs to facilitate seamless data transactions and service automation.

- Collaborate with cross-functional teams to design and implement efficient call flows and dial plans.

- Customize AGI scripts to support specific business requirements and improve service delivery.

- Monitor and troubleshoot IVR application issues to ensure optimal system performance and reliability.

- Participate in code reviews and technical discussions to enhance product quality and team knowledge base.

- Stay updated with the latest trends and advancements in IVR and telecommunication technologies to implement innovative solutions.

- Provide technical support and training to users and stakeholders to maximize system utilization.

Work Location : Chennai (Work home Office).

Notice Period : Below 30 days.